Juanita Braddock
Johnson City,TN
Summary
Hardworking and reliable, with strong ability in sales associate for 10+ years, and housekeeping. For 5+ years.. I'm organized, proactive and punctual with team-oriented mentality.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating, and the needs they are looking for as well as want.
I am Well-organized, and experienced in setting up displays, restocking shelves, cleaness, sanitizing and supporting custome when in need.
I have the ability, and strengths in training and customer service. Friendly, knowledgeable and hard-working team player.
Overview
20
20
years of professional experience
Work History
Attendant, Common Area
Wyndham Resorts Governors Green
04.2021 - 01.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to guest requests efficiently and with timely matter.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Developed and maintained relationships with guest to increase loyalty, trust and satisfaction.
- Provided exceptional guest service by promptly addressing guest needs and requests.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Enhanced guest experience by providing prompt and courteous service during their visit.
Sales Associate
Wallace's Trading Post
10.2013 - 12.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Helped average of 90% customers per day by responding to inquiries and locating products.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Reduced process lags by training employees on best practices and protocols.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive. sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Work in fudge area as well as make it.
- Keep and maintain store and bathrooms, (clean. Swept, mop, sanitize, and stock.
Sales Associate
Farm Fresh Market
07.2012 - 06.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Helped customers per day by responding to inquiries and locating products.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and management to drive team success toward common sales, service and operational goals.
- Maintain and keep my area clean, straight, and sanitize.
Housekeeper
Lexington George Washington Inn
02.2008 - 07.2009
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Fast Food Worker
Sonic Drive-in
05.2005 - 04.2009
- Organized food items on serving trays and in carry-out packages.
- Followed all company safety standards, including food quality and sanitation procedures.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Took orders, prepared foods and processed payments in full-service.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Served orders to customers at windows, counters and tables, handling approximately 90% orders per shift.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Verified orders and bagged items for easy transport.
- Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
- Reviewed contents on food trays to check receiving complete order.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Recorded customer orders and communicated clearly to confirm each order.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Portioned and packaged take-out foods for customers.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Followed all established restaurant practices and procedures by delivering food which met quality standards.
- Effectively worked with teammates and openly invited coaching from management team.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Education
High School Diploma -
Ashworth College
Norcross, GA03.2012
Skills
- Cash handling accuracy
- Merchandising knowledge
- Strategic planning
- Maintain by keeping area/areas straight, clean, swept, moped, and sanitize
- Outgoing personality
- Reliable and punctual
- Team player
Timeline
Attendant, Common Area
Wyndham Resorts Governors Green
04.2021 - 01.2025
Sales Associate
Wallace's Trading Post
10.2013 - 12.2021
Sales Associate
Farm Fresh Market
07.2012 - 06.2013
Housekeeper
Lexington George Washington Inn
02.2008 - 07.2009
Fast Food Worker
Sonic Drive-in
05.2005 - 04.2009
High School Diploma -
Ashworth College
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