Juanita Cross
Denton
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Smoothie King
Denton
04.2023 - Current
- Supervised daily operations and ensured adherence to company standards.
- Trained staff on smoothie preparation and customer service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed employee schedules to optimize labor efficiency and coverage.
- Implemented health and safety protocols to ensure a clean work environment.
- Resolved customer complaints promptly, leading to improved satisfaction and loyalty.
- Coordinated marketing promotions to drive foot traffic and increase sales.
- Monitored equipment functionality and arranged repairs to support operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members to enhance job performance and operational effectiveness.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed strategies to increase customer satisfaction and loyalty through targeted initiatives.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Assistant Manager
Tacobell
Sanger
04.2022 - 04.2023
- Assisted in managing daily restaurant operations and staff scheduling.
- Supervised team members to ensure compliance with company standards.
- Trained new employees on food safety and customer service protocols.
- Coordinated inventory management and supply orders for the restaurant.
- Monitored performance metrics to improve service efficiency and quality.
- Resolved customer complaints while maintaining a positive dining experience.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Conducted regular staff meetings to communicate updates and expectations effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Night Manager
County Roads Burgers
Denton
04.2021 - 04.2022
- Opened/closed store
- Maintained employees attendance and procedures
- Handled guest complaints in a positive way
- Cooked, cleaned, and customer service
Server
Waffle House
Denton
05.2010 - 04.2021
- Cooked, cleaned, guest services
- Complete customer service
- Took care of customers in store and over the phone
Skills
- Staff training
- Inventory management
- Customer satisfaction
Certification
- Manager Serv Safe expires 2028
References
References available upon request.
Timeline
Manager
Smoothie King
04.2023 - Current
Assistant Manager
Tacobell
04.2022 - 04.2023
Night Manager
County Roads Burgers
04.2021 - 04.2022
Server
Waffle House
05.2010 - 04.2021