Juanita Darrell
NIAGARA FALLS
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
Geico
06.2022 - 03.2025
- Evaluated and processed claims to ensure compliance with policy guidelines.
- Collaborated with policyholders to gather necessary documentation for claims resolution.
- Analyzed claim data to identify trends and improve processing efficiency.
- Communicated claim decisions clearly and effectively to clients, enhancing customer satisfaction.
- Reviewed repair estimates from service providers for accuracy and adherence to company standards.
- Streamlined claim workflows by implementing process improvements, reducing turnaround times.
- Maintained detailed records of claim activities in company systems for accurate reporting and audits.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Teacher's Assistant
New Directions Youth and Family Services
03.2022 - 06.2022
- Assisted classroom activities, enhancing student engagement and learning outcomes.
- Supported lead teacher in developing individualized education plans for students with diverse needs.
- Facilitated communication between students, teachers, and parents to promote collaborative learning environments.
- Implemented behavior management strategies to maintain a positive classroom atmosphere.
- Organized educational materials and resources, streamlining lesson preparation processes.
- Monitored student progress, providing feedback to support academic improvement and growth.
- Conducted small group tutoring sessions, reinforcing key concepts and skills for struggling students.
Quality Inspector
Surge Staffing
09.2020 - 01.2021
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Utilized precision measurement tools to assess product specifications and detect defects.
- Collaborated with production teams to identify areas for process improvement and efficiency gains.
- Documented inspection results and maintained accurate records for quality assurance purposes.
- Trained new team members on quality control procedures and best practices in inspection techniques.
- Implemented corrective actions in response to non-conformance issues, enhancing overall product reliability.
- Assisted in the development of quality control guidelines and checklists for consistent evaluation processes.
- Participated in cross-functional meetings to communicate quality concerns and recommend solutions effectively.
Education
GED -
Trenholm Technical College
Montgomery, Al06-2015
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Policy interpretation
- Policy investigations
Timeline
Claims Adjuster
Geico
06.2022 - 03.2025
Teacher's Assistant
New Directions Youth and Family Services
03.2022 - 06.2022
Quality Inspector
Surge Staffing
09.2020 - 01.2021
GED -
Trenholm Technical College