Juanita Diaz
Anahuac
Summary
Dynamic Front Desk Coordinator at Highlands Medical Associates with exceptional organizational skills and bilingual proficiency. Expert in electronic medical records and scheduling, ensuring seamless patient flow and satisfaction. Proven ability to enhance operational efficiency and maintain confidentiality, contributing to a positive healthcare experience. Committed to delivering results in fast-paced environments.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Front Desk Coordinator
Highlands Medical Associates
06.2025 - Current
- Verified patients' insurance for appointment
- Processed patients' payments upfront or any remaining balances before seeing the Dr
- Answer phone calls and schedule patients.
- Send out referrals for patients needing to go to a specialist.
- Check faxes for any important papers we receive from other offices regarding a patient.
- Make sure the schedule is set for the Dr. the next day to see patients.
- Called patients to schedule when test results came in.
- Sent orders for patients needing an x-ray, mri, or ct scan
- Scheduled patients for EEGs
Receptionist
Mont Belvieu Rehab and Caring Center
06.2024 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistants.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept the reception area clean and neat to give visitors positive first impressions.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitors log for entering and leaving the facility for security purposes.
Front Office Coordinator
Winnie Family Dental
12.2024 - 02.2025
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Uploaded documents into patient's file.
Clinical Medical Assistant
Life Saver Emergency Room
Houston
12.2024 - 02.2025
- Took patients vital signs
- Filled out patient intake form
- Performed swab test on patients
- Performed injections on patients
- Skilled in EMR
- Made sure rooms were cleaned and stocked for the morning shift
- Verified insurance
- Prepared the lab for any swab test that I had performed.
- Asked patients for their name and DOB before performing any test or injections
- Made sure the dose for the injections were correct.
- Administered EKG
- Helped in any procedure that the Dr needed helped with
Sales Person
Cavenders Boot City
09.2022 - 09.2023
- Worked to build relationships with customers and build potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Graduate Certificate - Clinical Medical Assistant
Victorious Healthcare Academy
Houston, TX02.2025
High School Diploma -
Anahuac High School
Anahuac, TX04.2023
Skills
- Organizational skills
- Telephone communication
- Scheduling and time management
- Data entry and management
- Front desk operations
- Bilingual proficiency
- Vital signs monitoring
- Injection administration
- Clinical competencies
- Assisting with procedures
- EKG administration
- Infection control practices
- Electronic medical records expertise
- EMR systems proficiency
Languages
English
Full Professional
Spanish
Full Professional
Certification
Basic Life Support
Timeline
Front Desk Coordinator
Highlands Medical Associates
06.2025 - Current
Front Office Coordinator
Winnie Family Dental
12.2024 - 02.2025
Clinical Medical Assistant
Life Saver Emergency Room
12.2024 - 02.2025
Receptionist
Mont Belvieu Rehab and Caring Center
06.2024 - 06.2025
Sales Person
Cavenders Boot City
09.2022 - 09.2023
Graduate Certificate - Clinical Medical Assistant
Victorious Healthcare Academy
High School Diploma -
Anahuac High School