Juanita Diaz
New York,NY
Summary
Proactive professional specializing in patient care coordination and administrative support. Skilled in developing protocols that enhance patient experiences and streamline intake processes. Committed to fostering efficient workflows and elevating service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Gotham Footcare
New York, NY
03.2022 - Current
- Coordinated patient appointments, ensuring efficient workflow and minimal wait times.
- Developed and implemented patient care protocols to enhance service delivery and satisfaction.
- Trained new staff on patient management systems and best practices in patient communication.
- Streamlined patient intake processes, reducing administrative bottlenecks and improving accuracy.
Administrative Assistant
Foot Group
New York, NY
02.2018 - 01.2021
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling for meetings, appointments, and travel arrangements to optimize executive time.
- Streamlined filing systems, improving document retrieval efficiency and organization across departments.
- Developed and maintained effective communication channels between staff and external stakeholders.
Education
Bachelor of Science -
Monroe Community College
Rochester, NY07-2015
Skills
- HIPAA compliance
- Effective time management
- Insurance verification
- Scheduling coordination
Accomplishments
- Reduced complaints by [Number]% per quarter.
- Increased quality of care by developing new tracking and assessment methods.
- Developed improved tracking and assessment system to increase patient care standards.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Devised new program to optimize [area].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- New York state Podiatric Medical Association Training - 3 Months
- Certified Medical Assistant , NCAA - 3 Months
Languages
Spanish
Full Professional
Timeline
Lead Patient Care Coordinator
Gotham Footcare
03.2022 - Current
Administrative Assistant
Foot Group
02.2018 - 01.2021
Bachelor of Science -
Monroe Community College