Juanita H Quintero
San Jose,CA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Assistant
Kaiser Permanente
Santa Clara, CA
10.2022 - Current
- Processes transfers and discharges using the Admit, Discharge, and Transfer (ADT) system in the electronic medical record.
- Answers and appropriately routes internal and external telephone calls.
- Orders materials and supplies for the unit, and collects equipment and medication from the dumbwaiter system.
- Answers call system from nurses' station; follows up with patient and/or family as appropriate.
- Makes follow-up appointments for patients as necessary.
- In conjunction with the Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
- Prepares discharge packets and other documents for patients, including maternal/baby.
- Maintains the unit's business equipment, including maintaining appropriately charged wireless carts.
- Arranges for special maintenance or repair of the units business equipment.
- Updates the units white board
- Maintains the Minimum Record.
- Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
- Acts as greeter for the unit, greeting new patients and their families.
- Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.
- Initiates units downtime procedures when necessary.
- Communicates with other units/departments.
- May support Environmental Services in the data entry into the ADT system, the status of clean and dirty beds.
- May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
- Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.
- Performs other related duties as assigned.
Shift Supervisor
Starbucks
San Jose, CA
03.2013 - 02.2023
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Maintains a calm behavior during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Develops positive relationships with team by understanding and addressing individual motivation, needs and concerns
- Executes store operations during scheduled shifts
- Fulfills opening and closing duties as assigned
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by partners
- Assists store manager with daily, weekly, and monthly operations such as updating food management, weekly orders, and updating pars to meet customer demands
- Inspect incoming supplies to ensure quality standards
- Delegated tasks to partners to meet expected demands
Accounting Assistant
AutoNation
San Jose, CA
08.2017 - 06.2020
- Reviewed general ledger entries for accuracy and completeness
- Prepared month-end closing entries for detailed reporting
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances
- Collaborated internally with team members and employees across multiple departments and accounting to ensure consistent billing data
- Maintained process documentation for financial department operations
- Communicated with parts and service department about discrepancies and revised plans to reconcile financial issues
- Input financial data and produced reports using CDK
- Entered figures using a 10-key calculator to compute data quickly
- Communicated with dealerships to reconcile invoice payments
- Reviewed and sent payment(s) and Manufacturer's Statement of Origin (MSO) to numerous dealerships
Education
Vocational Training - Certified Nursing Assistant
Golden Heart School of Nursing
San Jose, CA08-2024
Some College -
De Anza College
Cupertino, CAHigh School Diploma -
Del Mar High School
San Jose, CA06-2011
Skills
- Oral and written communication
- Patient oriented
- Data Confidentiality
- Computer skills
- Leadership
- Problem-solving
- Organizational
- Time management
- Professionalism and strong work ethic
- Teamwork oriented
- Active listener
- Detail oriented
Certification
- American Heart & Association BLS Certified
- Nurse Assistant Training Program
Languages
Spanish
Native/ Bilingual
Timeline
Unit Assistant
Kaiser Permanente
10.2022 - Current
Accounting Assistant
AutoNation
08.2017 - 06.2020
Shift Supervisor
Starbucks
03.2013 - 02.2023
Vocational Training - Certified Nursing Assistant
Golden Heart School of Nursing
Some College -
De Anza College
High School Diploma -
Del Mar High School