Juanita Jackson
Miani,United States
Summary
Dynamic Operating Partner at Panera Bread with a proven track record in operational excellence and team development. Expert in data-driven decision making and efficiency optimization, driving performance improvement and cost reduction. Renowned for exceptional communication skills and a positive attitude, fostering strong customer relationships and enhancing overall service quality. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
Operating Partner
Panera Bread
North Miami, FL
11.2014 - Current
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
General Manager
Subway
Miami Beach
03.2011 - 11.2014
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Hot Prep Cook
Sweet Green
Wynwood
11.2023 - Current
- Prepared visually appealing dishes with attention to detail and presentation standards for increased customer satisfaction.
- Reduced food waste by implementing efficient portion control and inventory management practices.
- Maintained compliance with health regulations through diligent cleaning, sanitization, and adherence to safety protocols.
- Contributed to a positive work environment through effective communication and teamwork with fellow employees.
- Demonstrated flexibility in adapting to changes in menu items or preparation techniques, ensuring a seamless dining experience for guests.
- Maintained proper food storage practices, including appropriate temperature control and rotation to maximize freshness and minimize waste.
Education
Associate Of Science - Business Management
Brown Mackie College
Down Town MiamiSkills
- Operational excellence
- Training and coaching
- Team development
- Organizational development
- Performance improvement
- Customer relationship building
- Financial acumen
- Positive attitude
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
Timeline
Hot Prep Cook
Sweet Green
11.2023 - Current
Operating Partner
Panera Bread
11.2014 - Current
General Manager
Subway
03.2011 - 11.2014
Associate Of Science - Business Management
Brown Mackie College