Juanita L. Alvarez
Port St. Lucie,Florida
Summary
Proactive, organized and experienced manager with over 13+ years experience in retail management. Recruitment, training and empowerment of employees to achieve key performance indicators. Provides outstanding marketing strategies, financial oversight, merchandising, sales, and customer service. Highly competitive team player, who consistently strives to positively contribute to overall team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Swim N’ Sport
01.2012
- Responsibly set up new merchandise, completed floor sets and organized all the products to attract customers
- Carefully processed new shipment orders, identified discrepancies and reported the same to senior management
- Managed inventory carefully and accounted for store damages
- Provided excellent customer service, trained new employees, and monitor sales performance
- Increased store sales by 12% through employee training and sales tactics
- Open and closed the store and closed out the registers
Home Health Aide
An Answer To Care
04.2025 - Current
MT- Assistant Branch Manager
ENTERPRISE
01.2017 - 01.2024
- Attract new customers and retain existing customers
- Ensure positive customer experience and resolve any customer issues
- Increased sales utilizing business-to-business sales tactics
- Uphold company standards by ensuring cars are presentable to customers
- Oversee vehicles were cleaned and serviced to ensure customer satisfaction and safety
- Manage rental depreciation, review quarterly business plans and income statements
- Gain and maintain business accounts
- Oversee and coach staff to ensure productivity, policies and procedure are followed
- Open and Close store and cash box
- Audit tickets
- Interview and Train staff
- Customer Refunds
- Manage Store Account debits and credits from other venders
Manager Assistant
Hertz
01.2012 - 01.2017
- Ensure positive customer experience and resolve any customer issues
- Increased sales utilizing business-to-business sales tactics
- Upheld company standards by ensuring cars are presentable to customers
- Oversaw vehicles were cleaned and serviced to ensure customer satisfaction and safety
- Attract new customers and retain existing customers
- Manage rental depreciation, review quarterly business plans and income statements
- Gain new business accounts
Co-Manager
Body Shop of America
01.2008 - 01.2011
- Exceeded financial growth of the store, year over year
- Lead the sales floor and drove store results through the store team
- Developed a selling culture and built brand awareness
- Trained employees of best selling behaviors
- Set visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes profit
- Ensured the operations of the store are executed with excellence
- Accountable for the development of associates product knowledge
- Influenced and inspired associates to unlock individual potential for extraordinary selling and productivity results
Store Manager
MaxRave
01.2006 - 01.2008
- Recruit, hire and scheduled new employees
- Complete floor sets, audits and inventory
- Exceeded financial growth of the store, year over year
- Loss prevention
- Lead the sales floor and drove store results through the store team
- Developed a selling culture and built brand awareness
- Trained employees of best selling behaviors
- Set visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes profit
- Ensured the operations of the store are executed with excellence
- Accountable for the development of associates product knowledge
- Influenced and inspired associates to unlock individual potential for extraordinary selling and productivity results
Education
Associate of Science - Fashion Design
Art Institute of Fort Lauderdale
Bachelors of Business Administration - Organizational Management
Tiffin University
Masters of Business Administration - Marketing
Strayer University
Skills
- Store Management
- Recruiting/Training
- Time Management
- Scheduling
- Exceptional Organizational Skills
- Marketing
- Operations Management
- Conflict Resolutions
- Inventory Management
- Leadership Skills
- Budget Management
- Goal/Results Oriented
- Team Building
- Customer Service
- 2-15 License
- HHA Certified
Certification
- CM - Certified Home Health Aide
- 2-15 Licensed in Life, Health and Annuities
Timeline
Home Health Aide
An Answer To Care
04.2025 - Current
MT- Assistant Branch Manager
ENTERPRISE
01.2017 - 01.2024
Assistant Manager
Swim N’ Sport
01.2012
Manager Assistant
Hertz
01.2012 - 01.2017
Co-Manager
Body Shop of America
01.2008 - 01.2011
Store Manager
MaxRave
01.2006 - 01.2008
Bachelors of Business Administration - Organizational Management
Tiffin University
Masters of Business Administration - Marketing
Strayer University
Associate of Science - Fashion Design
Art Institute of Fort Lauderdale
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