Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Juanita Mora

Jonesboro,AR

Summary

Very enthusiastic, dependable, responsible, hard working individual. A team player, fast learner, always willing to learn more and adapt to challenging situations. Works well alone and in a team setting while also working well under pressure. Will be a great asset to any company.

Overview

11
11
years of professional experience

Work History

Supervisor

City Of Jonesboro
07.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Representative Team Lead

P.A. Allen Law Firm
03.2017 - 05.2021
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.

Phlebotomy Technician

Helena Regional Medical Center
08.2014 - 02.2017
  • Collected blood samples from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Nurse Assistant

Cypert Ridge Medical Center
09.2012 - 12.2016
  • Collected non-invasive bodily fluids for clinical assessments.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted physicians for exams by obtaining patient information.

Education

Associate of Applied Science -

Phillips Community College of The University of Arkansas
Helena, AR
05.2010

Skills

  • Strategic Planning
  • Data Analytics
  • Schedule Development
  • Staff Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor

City Of Jonesboro
07.2022 - Current

Customer Service Representative Team Lead

P.A. Allen Law Firm
03.2017 - 05.2021

Phlebotomy Technician

Helena Regional Medical Center
08.2014 - 02.2017

Nurse Assistant

Cypert Ridge Medical Center
09.2012 - 12.2016

Associate of Applied Science -

Phillips Community College of The University of Arkansas
Juanita Mora