Juanita Munson
Brookville,OH
Summary
Dynamic customer service professional with a proven track record at Checksmart Financial Services, excelling in relationship building and critical thinking. Adept at enhancing customer satisfaction through effective communication and tailored support, while ensuring compliance with financial regulations. Skilled in payment processing and data entry, consistently delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Checksmart Financial Services
Trotwood, OH
01.2019 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with financial regulations and company policies.
- Assisted customers in selecting financial products, enhancing overall satisfaction and loyalty.
- Managed multiple customer accounts, providing tailored support to meet individual needs.
Assistant Store Manager
Dollar General Store
Brookville, OH
10.2010 - 10.2018
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored new staff on company policies and standard procedures.
- Implemented inventory management practices to maintain optimal stock levels.
- Coordinated staff schedules to enhance efficiency and meet operational demands.
Sales Associate
Cato's Fashion
Eaton, OH
09.2009 - 10.2010
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Managed inventory levels, ensuring product availability and optimizing stock organization.
- Assisted in visual merchandising, maintaining appealing displays to attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Assembler
Neaton Auto Products Manufacturing Inc.
Eaton, OH
11.2008 - 09.2009
- Assembled components using hand tools and machinery, ensuring compliance with quality standards.
- Conducted quality inspections to identify defects and maintain product integrity throughout assembly processes.
Cashier
Dollar General Store
Eaton, OH
11.2006 - 11.2008
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Assisted customers with product inquiries, enhancing shopping experience.
Dental Assistant
Dr. Hyeon-Young Noh D.D.S.
Eaton, OH
07.2003 - 08.2008
- Assisted with patient examinations and procedures, ensuring comfort and safety.
- Managed sterilization of instruments and adherence to infection control protocols.
- Prepared treatment rooms and organized materials for efficient workflow.
Cashier
Kmart, Sears Holding
Eaton, OH
01.1996 - 09.2002
- Assisted customers with product inquiries, enhancing shopping experience.
- Implemented organization strategies for merchandise displays, improving store layout.
- Managed inventory levels by restocking shelves and maintaining stock accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
GED -
MVCTC
Clayton, OH07-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer satisfaction measurement
- Payment processing
- Problem resolution
- Retail store support
- Stock management
- POS systems expert
- Key holder experience
Timeline
Customer Service Representative
Checksmart Financial Services
01.2019 - 01.2022
Assistant Store Manager
Dollar General Store
10.2010 - 10.2018
Sales Associate
Cato's Fashion
09.2009 - 10.2010
Assembler
Neaton Auto Products Manufacturing Inc.
11.2008 - 09.2009
Cashier
Dollar General Store
11.2006 - 11.2008
Dental Assistant
Dr. Hyeon-Young Noh D.D.S.
07.2003 - 08.2008
Cashier
Kmart, Sears Holding
01.1996 - 09.2002
GED -
MVCTC