Juanita Olguin
Taylor,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Taylor I.S.D. and Williamson County Health District. Expert in organization and time management, significantly reduced eligibility errors. Skilled in telephone communication and data entry, ensuring efficient client service and compliance.
Overview
18
18
years of professional experience
Work History
Receptionist
Taylor I.S.D.
2022.08 - 2024.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Eligibility Specialist
Williamson County Health District
2006.03 - 2022.07
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
Education
High School Diploma -
Taylor High School
Taylor,Texas05.1986
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
Receptionist
Taylor I.S.D.
2022.08 - 2024.08
Eligibility Specialist
Williamson County Health District
2006.03 - 2022.07
High School Diploma -
Taylor High School
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