Juanita Robinson
Fort Worth,TX
Summary
Dynamic professional with extensive experience in patient access and customer support roles, notably at Solis Mammography. Excelled in HIPAA compliance and customer service, demonstrating strong empathy and problem-solving skills. Proven track record in improving patient satisfaction and streamlining appointment scheduling processes.
Overview
7
7
years of professional experience
Work History
Patient Access Representative I
Solis Mammography
Fort Worth, TX, USA
05.2023 - Current
- Company Overview: Comprehensive Breast Center
- I am responsible for over-the-phone patient relations
- Assisting with creating charts
- Scheduling, rescheduling, canceling appointments
- Mailing, claims, research, faxing patients reports and service-related questions, and general FAQs
- Comprehensive Breast Center
ROI Specialists/ Remote Services Administrator
MRO Corporation
Fort Worth, TX, USA
07.2022 - Current
- My responsibility as a ROI Specialists and Remote Services Administrator at our National Service Center is processing Release of Information (ROI) requests for clients, remotely from our corporate offices
- This individual retrieves electronic documents from client databases, logging pertinent information as well as transferring electronic document images into the ROI Online proprietary database
- Processing legal request and Internal request for Cox Hospital
- Fully Remote
Customer Support /Remote
Hill Physicians Medical Group
San Ramon, CA, USA
12.2017 - 06.2021
- Assist and educate customers regarding Hill Physician Medical Group's policies and procedures
- Identify and resolve issues with health plan members and providers regarding eligibility, benefits, claims, refunds, research and authorizations
- Enter data as necessary to update and/or create a Customer Service Request (CSR)
- Communicate problems and trends identified to direct supervisor and/or department management team
- Provided assistance to clients
- Answered phone and assisted customers with changes
Material Handler
Volkswagen
Texas, USA
09.2021 - 04.2022
- Picking orders
- Inventory
- Put away inventory
- Cycle counting
- Scanning
- Packaging
- Driving equipment to pick orders
Education
Certificate - Certified Release of Information Specialist
AHIOS Institute
Fort Worth, TX07.2023
Medical Insurance Billing And Coding - Medical Technology
Everest College
San Francisco, CA07.2002
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Medical Terminology
- Strong empathy
- Problem-Solving
- EMR
- Flexible Schedule
- Insurance Billing
- Scheduling Diagnostic Procedures
- Medical Billing
- Insurance company knowledgeable
- Attention to Detail
- Benefits Explanation
- Interpreting physician orders
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Access Representative I
Solis Mammography
05.2023 - Current
ROI Specialists/ Remote Services Administrator
MRO Corporation
07.2022 - Current
Material Handler
Volkswagen
09.2021 - 04.2022
Customer Support /Remote
Hill Physicians Medical Group
12.2017 - 06.2021
Certificate - Certified Release of Information Specialist
AHIOS Institute
Medical Insurance Billing And Coding - Medical Technology
Everest College