Juanita Sanchez
St. Cloud,FL
Summary
- Joining a company that values innovation and creativity as a Sales Leader and using my problem-solving skills to grow and expanded our business
Overview
12
12
years of professional experience
Work History
Lead (Tele-Sales/marketing and Retention)
Innovacare Health
Orlando, FL
01.2018 - 04.2024
- Monitoring and evaluating performance of individual team members in order to identify areas for improvement.
- Establishing key performance indicators for the telesales team, tracking progress.
- Generating reports on telesales activities for senior management review.
- Processing customer issue in a timely matter.
- Proficient in several EMR (ECW,Athena,Next Gen.)
- Proficient in CRM and Saleforce
- Managed insurance verification and assisting in primary care physicians changes.
- Scheduling appointment for first visit.
- VIP tours for potential prospects to visit office.
- assisting field marketing team with campaign an post event calls
- Outbound calls (prospect calling,retention calls ,Lead callbacks,T65 and digital lead calls.
- Inbound calls (assisting patient answering question explain office and service we provide. Assisting with needs quickly to helping that all prospects have there needs met to become part of are group.
Dispatcher and Office Assistant
Hhgregg (Spirit delivery 3rd party)
Davenport, FL
11.2011 - 06.2017
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Process Damage Claims
- Process payroll
- Scheduling driver
- hiring and firing
- D.O.T processing and verification
- Resolving Customer complaints
Education
GED -
Cumberland County Adult Center
Vineland, NJ06-1995
Skills
- multi-tasking
- bilingual
- proficient customer service skills
- proficient in multiple CRM - Saleforce
- proficient in navigating multiple medicare portals
- proficient in several EMR (athena, Next gen)
- multi phone line use
- Team player
- Converting difficult leads into customers
- Providing brand recognition with leaving excellent impression of a company through effective customer relations, empathy and effective communication skills
- meeting goals
- assisting in all aspects needed for growth
References
References available upon request.
Timeline
Lead (Tele-Sales/marketing and Retention)
Innovacare Health
01.2018 - 04.2024
Dispatcher and Office Assistant
Hhgregg (Spirit delivery 3rd party)
11.2011 - 06.2017
GED -
Cumberland County Adult Center