Valeria Chacin
Orlando,FL
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Innovacare Health
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Referral Coordinator
United Healthcare, UHG
07.2023 - 07.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Coordinated patient referrals to specialty offices, ensuring accuracy and timeliness.
- Communicated referral details with patients and addressed inquiries effectively.
- Maintained accurate records and ensured compliance with regulations.
Management Team-Payroll Manager
Polka Dotz
09.2021 - 11.2023
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintain up-to-date knowledge of payroll regulations and compliance requirements.
- Spearheaded store operations, including inventory management, financial reporting, and staff supervision.
- Implemented training initiatives to enhance team performance and customer satisfaction.
- Leveraged sales techniques to drive revenue growth and meet/exceed sales targets.
- Fostered a collaborative work environment to promote productivity and employee engagement.
Patient Service Representative
United Healthcare, UHG
07.2022 - 07.2023
- Handled cash transactions and reconciled payments in accordance with company policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Demonstrated strong communication skills in interacting with patients and colleagues.
Retail Store Lead
Banana Republic
11.2019 - 02.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
- Assisted in budget management, tracking expenses and monitoring sales data to optimize financial performance.
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Developed and executed sales strategies to expand customer base and increase revenue.
- Implemented operational improvements to streamline processes and enhance efficiency.
Education
Bilingual Diploma (Spanish-English) -
Concordia Teacher
High School Diploma -
Eloy Palacios
2013
Skills
- Customer Service
- Communication
- Team Leadership
- Multitasking
- Bilingual Proficiency (Spanish/English)
- Sales Techniques
- Proficiency Microsoft Office suite
- Clean Driving License
- Critical thinking skills
- Decision-making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Care Coordinator
Innovacare Health
11.2024 - Current
Referral Coordinator
United Healthcare, UHG
07.2023 - 07.2024
Patient Service Representative
United Healthcare, UHG
07.2022 - 07.2023
Management Team-Payroll Manager
Polka Dotz
09.2021 - 11.2023
Retail Store Lead
Banana Republic
11.2019 - 02.2021
High School Diploma -
Eloy Palacios
Bilingual Diploma (Spanish-English) -
Concordia Teacher
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