Juanita Santiago
Houston,TX
Summary
Accomplished Cashier Manager and Janitor with a proven track record at Fiesta Food Mart, enhancing team efficiency and customer satisfaction. Expert in cash handling and management, coupled with exceptional relationship-building skills, significantly improved service delivery. Mastered staff training and management, ensuring operational excellence and cleanliness standards. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
Work History
Cashier Manager
Fiesta Food Mart
02.2021 - Current
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Janitor
Kellermeyer Bergensons Services LLC
07.2020 - 07.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Janitor
Varsity Facility Services
06.2010 - 08.2020
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
Education
High School Diploma -
El Sereno
Los Angeles, United States04.1991
Skills
- Store Promotions
- Cash handling and management
- Customer Service
- Punctual and Reliable
- Time Management
- Time tracking
- Store Opening and Closing
- Cash Register Operation
- Staff Training
- Staff Management
- Goal Setting
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier Manager
Fiesta Food Mart
02.2021 - Current
Janitor
Kellermeyer Bergensons Services LLC
07.2020 - 07.2021
Janitor
Varsity Facility Services
06.2010 - 08.2020
High School Diploma -
El Sereno
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