Juanita SMITH
Robert Half Agency
Pittsburgh,PA
12
years of professional experience
Detail-oriented Administrative Professional with expertise in managing office operations and complex scheduling. Demonstrates clear communication and effective records management, providing responsive support to staff and stakeholders. Proficient in Microsoft Office and customer service platforms, delivering accurate results in fast-paced environments.
Work History
Facilities Service Coordinator
6 Months- Serve as a primary point of contact for faculty, staff, clients, and visitors, providing professional front-office support and directing inquiries to the appropriate departments.
- Managed incoming calls and service requests, documented faculty and staff inquiries, and coordinated follow-up for timely resolution.
- Coordinate meeting-room reservations and virtual service requests, helping ensure effective scheduling and use of office resources.
- Monitored inventory and supply levels, coordinated restocking, and organized office requests to maintain an orderly, welcoming reception area.
- Oversaw mail and package handling, distribution, and shipments through FedEx, UPS, and USPS while maintaining shipment-related records.
- Maintain distribution lists and administrative documentation, organize invoices and receipts, and support accurate recordkeeping.
Clerk 3
1 Year 6 Months- Issue birth and death certificates, check information across databases, and review records with strong focus on accuracy and compliance.
- Processed vital-record requests adhering to Pennsylvania procedures, guidelines, and confidentiality rules.
- Maintained confidentiality of sensitive personal information while clarifying procedures and addressing customer inquiries.
- Facilitated customer flow through Q-Matic/Q-Call system in high-volume public service environment.
- Processed cash and credit-card payments at point of sale and kept accurate transaction logs and records.
Scheduling Coordinator
1 Year- Coordinated complex schedules for 60+ nurses and about 40–50 physical, occupational, and respiratory therapists.
- Adjusted coverage for cancellations and urgent staffing gaps to ensure consistent client care and balanced workloads.
- Matched clients with appropriate care professionals to meet service needs and preferences, enhancing client satisfaction.
- Communicated with clients, clinical staff, and leadership to resolve scheduling conflicts and share changes.
- Maintained up-to-date scheduling records and prepared operational details to facilitate daily coordination and optimize team coverage.
Heavy Cleaner 2
6 Years 4 Months- Performed comprehensive cleaning of facilities, achieving high hygiene standards.
- Maintained cleanliness of classrooms to support an optimal educational environment, offices, and common areas across Duquesne University campus buildings.
- Conducted specialized cleaning procedures for carpets, upholstery, and hard surfaces.
- Monitored cleanliness levels, promptly addressing any issues to uphold standards.
- Conducted regular inspections to verify adherence to cleanliness protocols.
- Collaborated with team members to coordinate cleaning schedules and tasks.
Education
Associate of Science - General Studies
- 2024 - Dean's List
- 2025 - Honor Roll
- 3.8 GPA
Certification - Medical Office Administration
Certificate - Certified Nursing Assistant
Skills
Project management
Workflow management
Collaboration software
Client Relationship Management
Record Management Systems
Compliance Tracking Tools
Microsoft Office Suite
Word processing
Presentation software
Web applications
Digital Note Management
Teams
Timeline
Facilities Service Coordinator
Robert Half Agency
05.2026 - CurrentRead More
Clerk 3
PA State
05.2025 - 2026Read More
Scheduling Coordinator
UPMC Home Healthcare
12.2022 - 12.2023Read More
Heavy Cleaner 2
Duquesne University
09.2014 - 01.2021Read More
CCAC
Associate of Science from General Studies
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Western School of Health & Business
Certification from Medical Office Administration
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Highland Park Care Center
Certificate from Certified Nursing Assistant
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