Juanita Snow
Frankfort,KY
Overview
14
14
years of professional experience
Work History
Restaurant Shift Manager
McDonald's Restaurant
10.2021 - Current
- Oversaw staff performance during shifts to ensure compliance with operational standards.
- Coordinated daily activities, optimizing workflow efficiency and maintaining high service quality.
- Trained new employees on procedures, promoting consistency in food preparation and customer interaction.
- Implemented inventory control measures, reducing waste while ensuring product availability for peak hours.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective communication.
- Collaborated with upper management to develop strategies that improved overall restaurant operations and profit margins.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Assigned tasks to employees and oversaw opening and closing of the restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Communicated with health inspectors during inspections and resolved issues found.
CNA
Family Support Services
02.2018 - 04.2021
- Monitored vital signs and reported changes to healthcare team, enhancing patient well-being.
- Assisted with personal hygiene tasks, promoting dignity and independence for individuals served.
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Advocated for client needs and preferences, fostering trust and positive relationships with families.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Saint Joseph Hospital
07.2012 - 01.2017
- Streamlined documentation processes for patient records, increasing efficiency in information management.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Education
Associate of Arts - Social Work
Bluegrass Community And Technical College
Lexington, KY02-2027
Skills
- Inventory control
- Cash handling
- Shift management
- Task assignment
- Complaint resolution
- Cost control
- Customer service
- Operational accountability
- Collaboration and teamwork
- Staff motivation
- Problem-solving
Timeline
Restaurant Shift Manager
McDonald's Restaurant
10.2021 - Current
CNA
Family Support Services
02.2018 - 04.2021
CNA
Saint Joseph Hospital
07.2012 - 01.2017
Associate of Arts - Social Work
Bluegrass Community And Technical College