Juanita Worboys
Niagara Falls,NY
Summary
I am a customer services sales representative who specializes in consumer goods sales. I have gathered numerous contacts over the years and strive to meet client needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maximus - NYSOH Contact Center
09.2021 - Current
- Handled averaged amount of inbound calls daily, providing technical assistance and customer support for a diverse client base
- Used technical knowledge to guide customers through self-service options, improving user engagement and satisfaction
- Managed CRM software to document interactions and track customer concerns, ensuring up-to-date and accurate records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Executive Assistant
Crossover Painting Plus
07.2015 - Current
- Managed executive's calendar, scheduling meetings, appointments, travel arrangements to ensure seamless business operations
- Handled confidential information with discretion, supporting HR, legal, as well as financial administrative functions
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Education
MBA - Public Relations / Communications
Strayer University
Washington06.2029
Associates Degree - Business Adminstration
Bryant and Stratton College
Syracuse, New York07.2015
Skills
- Intermediate ability with Microsoft Suite
- Communication Skills
- Technical Proficiency
- Conflict Resolution
- Team Collaboration
- Organizational Skills
- Discretion and Confidentiality
- Adaptability and Flexibility
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
References
Dana Czsenszak, CEO, Crossover Painting Plus, 716-404-9057, crossoverpainting@outlook.com
Timeline
Customer Service Representative
Maximus - NYSOH Contact Center
09.2021 - Current
Executive Assistant
Crossover Painting Plus
07.2015 - Current
Associates Degree - Business Adminstration
Bryant and Stratton College
MBA - Public Relations / Communications
Strayer University
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