Juanita Lynn Hawkins-Moseley
Human Resources
Fresno,CA
Summary
Human Resources Professional with Psychology Background focused on Employee Relations, & Team Support, and Positive Workplace Culture.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
2019.03 - 2024.03
- Processed prescriptions accurately and efficiently to ensure timely patient access to medications.
- Assisted pharmacists in preparing and dispensing medications following safety protocols and legal regulations.
- Maintained inventory levels by conducting regular stock checks and managing medication orders.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized pharmacy management software to track prescriptions and manage patient records effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new staff on pharmacy procedures, systems, and customer service best practices for improved operations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Streamlined drug distribution processes, reducing wait times for patients.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Security Officer
Great Western Security
2021.06 - 2023.03
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted routine inspections of facilities and identified potential security risks.
- Responded promptly to incidents, ensuring effective resolution and reporting procedures were followed.
- Collaborated with law enforcement during investigations to provide necessary information and support.
- Implemented access control measures to safeguard restricted areas from unauthorized entry.
- Provided exceptional customer service while addressing visitor inquiries and ensuring a welcoming environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NH2026-08
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Employee Relations
- Communication
- Conflict Resolution
- Organizational Skills
- Team Collaboration
- Interpersonal Skills
- Time Management
- Customer Service
- Attention to Details
- Confidentiality
- Problem Solving
Professional Profile
Motivated and detail-oriented Human Resources professional with a strong foundation in psychology, human behavior, and research methods. Recognized on the President's List and Honor Roll. with proven leadership through the National Society of Leadership and Success. Bring hands- on experience in customer service, security operations, and team support, with a passion for employee relations, organizational development, and creating positive workplace environments. Currently pursuing a Bachelor of Arts in Psychology at Southern New Hampshire University, expected 2026.
Timeline
Security Officer
Great Western Security
2021.06 - 2023.03
Pharmacy Technician
CVS Pharmacy
2019.03 - 2024.03
Bachelor of Science - Psychology
Southern New Hampshire University