Juanito Pagan
Levittown,NY
Summary
Highly driven Licensed General Manager with over 10 years experience that is successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
Licensed General Manager
Visionworks
Levittown, NY
02.2016 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate supervisors / peer managers in order to foster an atmosphere of cooperation throughout the territory.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and doctors.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among team members.
Licensed Retail Supervisor
Visionworks
Deer Park / Medford, NY
01.2015 - 01.2016
- Supervised work of associates, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Experienced in speaking to employee groups, leading trainings and gaining committments on Visionworks intiatives.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
Ophthalmic Dispenser
Visionworks
Massapequa, NY
01.2013 - 12.2014
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical knowledge and measuring tools.
- Interpreted insurance benefits and processed payments for products purchased by customers.
Education
Bachelor of Science - Economics
Buffalo State College
Buffalo, NYOphthalmic Dispensing
Office of The Professions
New York StateSLII Leadership Certification
Blanchard
Skills
- Business Administration
- Customer Relationship Management
- Workflow Planning
- Training and Development
- Leadership and team building
- Performance Analysis
- Communication Skills
- Conflict Resolution
References
References available upon request.
Timeline
Licensed General Manager
Visionworks
02.2016 - Current
Licensed Retail Supervisor
Visionworks
01.2015 - 01.2016
Ophthalmic Dispenser
Visionworks
01.2013 - 12.2014
Bachelor of Science - Economics
Buffalo State College
Ophthalmic Dispensing
Office of The Professions
SLII Leadership Certification
Blanchard