Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mason Jene

Rensselaer,NY

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed General Manager

Visionworks
East Greenbush, NY
10.2021 - Current
  • Ensured compliance with all applicable laws related to eye care services.
  • Developed and implemented new policies and procedures.
  • Managed and trained optical staff to ensure quality customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Troubleshot technical issues associated with equipment used in the optical department.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • 2 years Telehealth Captain

Licensed Retail Supervisor

Visionworks
East Greenbush, NY
03.2017 - 10.2021
  • Led employee evaluations with constructive feedback to boost performance.
  • Created a positive work environment by developing team building activities that encouraged collaboration.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Supervised and contributed to training student opticians.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

Education

Associate of Science - Business

Lehigh Valley College
Center Valley, PA
01-2006

Skills

  • Computer Skills
  • Customer Service
  • Retail Sales
  • Attention to Detail
  • MS Office
  • Employee Scheduling
  • Team Training

Certification

  • ABO certified and Licensed Ophthalmic Dispenser in New York State.

Timeline

Licensed General Manager

Visionworks
10.2021 - Current

Licensed Retail Supervisor

Visionworks
03.2017 - 10.2021

Associate of Science - Business

Lehigh Valley College

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Mason Jene