John Forsberg
Spokane,WA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed General Manager
Eyeglass World
Spokane, WA
05.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
District Sales Manager
L'Amy America
Spokane, WA
09.2019 - 03.2023
- Managed accounts by providing solutions that best fit the customer's needs.
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed and maintained relationships with clients to ensure repeat business.
- Attended trade shows and sales conferences to network and obtain new business relationships.
Optical Sales Associate
Spokane Eye Clinic
Spokane, WA
05.2018 - 08.2019
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
- Organized store by returning merchandise to proper areas and restocked displays.
- Demonstrated optical products to customers in a professional manner.
- Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
- Explained complex vision-related terminology to customers in an easy-to-understand way.
Optical Manager
Vision Clinic
Moses Lake , WA
05.2008 - 05.2018
- Provided customers with professional advice on frame selection, lens materials, and contact lenses.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Managed and trained optical staff to ensure quality customer service.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Maintained up-to-date knowledge of current eyewear fashion trends.
- Developed and implemented new policies and procedures for the optical department.
- Ensured compliance with all applicable laws related to eye care services.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Created marketing strategies for increasing sales in the optical department.
- Instructed customers on how to care for, insert and remove contact lenses.
Licensed Dispensing Optician
Columbia Basin Health Association
Othello, WA
07.2004 - 05.2008
- Provided professional advice to customers on optical products and services.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Maintained records of prescriptions, orders and payments.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Developed relationships with vendors in order to secure competitive pricing on optical products.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
Education
Some College (No Degree) - Business Administration And Management
Eastern Washington University
Cheney, WASkills
- Branding
- Advertising and marketing
- Sales
- Leader
- Supply chain management
- Marketing
- Problem resolution
- Exceptional interpersonal communication
Certification
- Washington State Licensed Dispensing Optician, License #: DO 00002120
References
References available upon request.
Timeline
Licensed General Manager
Eyeglass World
05.2023 - Current
District Sales Manager
L'Amy America
09.2019 - 03.2023
Optical Sales Associate
Spokane Eye Clinic
05.2018 - 08.2019
Optical Manager
Vision Clinic
05.2008 - 05.2018
Licensed Dispensing Optician
Columbia Basin Health Association
07.2004 - 05.2008
Some College (No Degree) - Business Administration And Management
Eastern Washington University
Similar Profiles
Susan CrawfordSusan Crawford
OD Technician at Eyeglass WorldOD Technician at Eyeglass World
Samantha LopezSamantha Lopez
Optical Lab Technician at Eyeglass WorldOptical Lab Technician at Eyeglass World
Yesenia BonillaYesenia Bonilla
Laboratory Manager at Eyeglass WorldLaboratory Manager at Eyeglass World
Clayton RipplingerClayton Ripplinger
Serv Tech III at Jimmys RoofingServ Tech III at Jimmys Roofing
Sierra MoserSierra Moser
Customer Experience Manager at AthletaCustomer Experience Manager at Athleta