Juan Ramos
Orlando,Florida
Summary
Proven Night Auditor at Lake buena vista resort hotel, adept in problem-solving and guest relations, successfully reduced transaction errors through meticulous cash and credit management. Excelled in teamwork, ensuring seamless shift transitions and prioritizing guest safety. Skilled in night audit procedures and proficient in reservation management software, demonstrating a strong work ethic and commitment to excellence. Welcoming Night Auditor with 3 years of experience in customer service and financial reconciliation. Versatile hospitality professional with 3-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Auditor
Lakebuenavistaresorthotel
02.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Skills
- Problem-Solving
- Strong Work Ethic
- Teamwork and Collaboration
- Guest Relations
- Night audit procedures
- Patient Communication
- HIPAA Compliance
- Lead Placement
- Cardiac anatomy knowledge
- Basic Life Support
- Stress testing
- Certified EKG Technician
- Certified in CPR/AED
- ECG Instructor (12-Lead ECG)
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- CPR/AED Certification
- First Aid Certification
- Certified EKG Technician (EKG)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Night Auditor
Lakebuenavistaresorthotel
02.2022 - Current