Juan Manuel Guadarrama
Desert Hot Springs,CA
Summary
Accomplished Food and Beverage Manager with a proven track record at Troon Golf, skilled in cost control and labor management. Excelled in enhancing service skills through comprehensive training, leading to increased sales and customer satisfaction. Demonstrates exceptional team leadership and critical thinking, ensuring operational excellence and financial stability.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Troon Golf
08.2017 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with the chef and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
- Developed flyers and executed successful marketing campaign, introducing themed dining events that significantly boosted patronage during off-peak hours.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Manager - Task Force
Troon Golf
09.2023 - 09.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Reprogrammed the Jonas POS System to the Chef and Food and Beverage Director's specifications.
Food and Beverage Manager - Task Force
Troon Golf
08.2022 - 08.2022
- Assisted with restaurant reopening.
- Trained food and beverage service personnel.
General Manager
Waba Drill
06.2015 - 09.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
No Degree - English Literature
California State University, San Bernardino
San Bernardino, CAHigh School Diploma -
Indio High School
Indio06-2002
Skills
- Food and Beverage Operations
- Front of House Management
- Cost Control
- Menu development
- Labor Management
- Menu pricing
- Training and Onboarding
- POS Terminal Operation
- ServSafe Food Manager
Timeline
Food and Beverage Manager - Task Force
Troon Golf
09.2023 - 09.2023
Food and Beverage Manager - Task Force
Troon Golf
08.2022 - 08.2022
Food and Beverage Manager
Troon Golf
08.2017 - Current
General Manager
Waba Drill
06.2015 - 09.2017
No Degree - English Literature
California State University, San Bernardino
High School Diploma -
Indio High School
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