JUAN MIGUEL SOTTO
Bakersfield,CA
Summary
Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery. operations and customer satisfaction. Also well experienced in customer service and patient care.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Bill Lee's Bamboo Chopsticks
Bakersfield, California
08.2017 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Recorded order information, collected payments and provided customers with change when necessary.
- Drove to customer locations to deliver food orders in a timely manner.
- Maintained communication with restaurant staff regarding order status and delivery times.
- Provided excellent customer service by being friendly, courteous, and professional at all times.
- Delivered accurate orders in a timely fashion according to established procedures.
Patient Transport Driver
CSE Medical Transport
Bakersfield, California
05.2024 - 10.2024
- Greeted patients and provided assistance to ensure they arrived at their destination safely.
- Provided wheelchair assistance when necessary to transport patients between locations within the facility.
- Utilized a strher to move patients from one location to another as needed.
- Assisted nursing staff in transferring patients into and out of bed, wheelchairs, or other medical equipment.
- Adhered to safety protocols while transporting patients throughout the hospital or healthcare facility premises.
- Ensured patient comfort during transport by providing verbal reassurance and support.
- Administered basic first aid treatments such as oxygen therapy as needed for emergency situations.
- Managed dispatch calls and scheduled patient transports according to priority level.
- Coordinated with medical staff regarding patient information prior to transport initiation.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
- Managed inventory of transport supplies, such as blankets and straps, ensuring availability and proper condition.
Quality Assurance Analyst
American Health Associates Inc.
Bakersfield, California
04.2023 - 05.2024
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Developed, documented, and executed manual tests for web-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Provided customer service by answering incoming calls and responding to inquiries.
- Ensured that all customer inquiries were handled promptly according to established guidelines.
- Scheduled appointments for clients based on their availability.
Mental Health Technician
Wellpath Inc.
Bakersfield, California
04.2022 - 04.2023
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
Office Service Assistant/Field Assistant
KERN COUNTY PUBLIC HEALTH
Bakersfield, USA
01.2020 - 08.2021
- Assist in closing cases in Cal Redie And Cal Connect
- Assign staff on daily task
- Drive Transportation in different Areas for Covid testing
- Assist Nurses in Covid vaccination clinic
- Canvass different areas and promote our vaccination clinic
Support Staff
AIMES HOMES INC.
Bakersfield, USA
01.2017 - 12.2017
- Cleaning the house, organizing groceries, cleaning materials, passing medications
- Assisting in daily activities for the clients
- Feeding the clients throughout the shift
- Transport clients to their destination including doctors appointments, movies, sports and leisure etc..
Patient Transport/Driver
ALLIED MEDICAL TRANSPORT
Bakersfield, USA
01.2016 - 12.2017
- Transport clients to hospitals, clinics, doctors appointments, personal events using gurneys & wheelchair
- Maintain the cleanliness of the van, gurney, wheelchair and all the other equipments used in transporting
Mental Health Worker
GOOD SAMARITAN HOSPITAL
Bakersfield, USA
01.2013 - 12.2016
- Monitor clients in 12 hour shifts every 10 minutes
- Incharge of clients safety during their stay in the hospital
- Take clients vital signs and assist nurses during admission
- Feed clients and Assisting in Daily routines
- Facilitate schedules activities or groups for the day
Wait Staff Member
Buck Owens Crystal Palace
Bakersfield, California
03.2006 - 02.2008
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
Education
Bachelor's of Science - Nursing
Southeast Asian College Inc.
Manila, Philippines01.2012
Skills
- Quality Assurance
- Payment Collection
- Vehicle Maintenance
- GPS Navigation
- Commercial driving
- Order Verification
- Goods Transport
- Delivery recordkeeping
- Safe Driving Record
Timeline
Patient Transport Driver
CSE Medical Transport
05.2024 - 10.2024
Quality Assurance Analyst
American Health Associates Inc.
04.2023 - 05.2024
Mental Health Technician
Wellpath Inc.
04.2022 - 04.2023
Office Service Assistant/Field Assistant
KERN COUNTY PUBLIC HEALTH
01.2020 - 08.2021
Delivery Driver
Bill Lee's Bamboo Chopsticks
08.2017 - Current
Support Staff
AIMES HOMES INC.
01.2017 - 12.2017
Patient Transport/Driver
ALLIED MEDICAL TRANSPORT
01.2016 - 12.2017
Mental Health Worker
GOOD SAMARITAN HOSPITAL
01.2013 - 12.2016
Wait Staff Member
Buck Owens Crystal Palace
03.2006 - 02.2008
Bachelor's of Science - Nursing
Southeast Asian College Inc.