JUANNA FELLOWS
Hillside,IL
Summary
Dedicated and reliable professional with over 6 years of combined experience in customer service, warehouse operations, home health care, and security services. Proven ability to maintain safety, efficiency, and client satisfaction in fast-paced environments. Skilled in inventory management, compassionate care, and team collaboration. Certified in CPR, AED, food handling (ServSafe), and BASSET, with a strong commitment to safety, cleanliness, and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Projects Assistant
ARC DOCUMENT SOLUTIONS
Addison, IL
04.2025 - 03.2026
- Coordinated special projects to enhance operational efficiency and support strategic objectives.
- Developed project timelines and ensured adherence to deadlines across multiple initiatives.
- operating large-format printers, managing digital workflows, performing secure document scanning, maintaining quality control, and providing customer service in a fast-paced environment
Home Health Aide
Help At Home Health Care
Chicago, IL
05.2022 - 03.2025
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Helped patients with hygiene, grooming, and mobility support to preserve dignity.
- Maintained a clean, safe home environment, reducing risk of falls and accidents.
- Delivered compassionate care while promoting client comfort and well-being.
Packing, Shipping, and Receiving Assembler
Amazon
Chicago, IL
08.2021 - 04.2023
- Packed, sealed, labeled, and shipped orders accurately and efficiently.
- Improved order processing times by organizing workflow and prioritizing tasks.
- Ensured compliance with safety policies and maintained hazard-free work zones.
Security Officer
Andy Frain Security Services
Chicago, IL
10.2018 - 02.2021
- Monitored and patrolled premises by foot, vehicle, and bicycle to ensure safety.
- Maintained accurate logs of all security related activities.
- Responded promptly to emergencies to minimize risks and damages.
- Provided excellent customer service while managing access control and visitor inquiries.
- Supported event and facility security with professionalism and attention to detail.
Cashier Team Lead
Wrigley Field
Chicago, IL
05.2018 - 01.2020
- Supervised cashiers and maintained accurate shift-change logs.
- Trained new cashiers on register systems and customer service techniques.
- Assisted customers and resolved issues to ensure satisfaction.
- Managed store opening, closing, and financial procedures.
Illinois Merchandise Associate
Sas Retail Merchandising
Chicago, IL
02.2016 - 12.2018
- Managed inventory levels to ensure product availability and accuracy.
- Stocking shelves, building product displays, resetting Chicagoland Jewels stores.
- Maximize shelves dealing with planograms.
- Organized merchandise displays to enhance product visibility and customer engagement.
Education
Some College (No Degree) - Health and Human Services
Ultimate Medical Academy
Tampa, FLSkills
Customer Service & Front Office Support
Warehouse Operations: Picking, Packing, Shipping, Receiving
Security & Access Control
Home Health Care & Personal Assistance
Food Handling & Sanitation (ServSafe Certified)
CPR, AED, and Basic First Aid
Inventory Management & Forklift Operation
Team Leadership & Training
Certification
- Certified Home Health Aide (CHHA)
- Security License / PERC Certification
- ServSafe Food Handler Certification
- BASSET Certification
- CPR, AED, and Basic First Aid Certified
Timeline
Special Projects Assistant
ARC DOCUMENT SOLUTIONS
04.2025 - 03.2026
Home Health Aide
Help At Home Health Care
05.2022 - 03.2025
Packing, Shipping, and Receiving Assembler
Amazon
08.2021 - 04.2023
Security Officer
Andy Frain Security Services
10.2018 - 02.2021
Cashier Team Lead
Wrigley Field
05.2018 - 01.2020
Illinois Merchandise Associate
Sas Retail Merchandising
02.2016 - 12.2018
Some College (No Degree) - Health and Human Services
Ultimate Medical Academy