Juan Pablo Castanaza
San Jacinto,CA
Summary
Dynamic Store Director known for driving operational success and meeting budget objectives. Proven ability to enhance team performance through effective leadership and resource management, optimizing processes to reduce costs and improve customer satisfaction.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
El Super Market
San Bernardino, California
03.2020 - 04.2026
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations and staff performance in a fast-paced grocery environment.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with management on staff scheduling and resource allocation.
- Assisted in resolving customer inquiries and complaints effectively.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained cleanliness and organization of store areas for safety compliance.
Store Director
Idyllwild Village Market
Idyllwild, CA
09.2018 - 01.2020
- Fostered healthy team environments, enhancing collaboration and driving productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Monitored supplier operations to ensure quality, timely delivery, and compliance with contract specifications.
- Maintained inventory levels, ensuring stock availability aligned with fluctuating supply and demand.
Store Director
Rio Ranch Markets
Banning, CA
07.2014 - 09.2018
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Fostered team collaboration and performance by creating healthy environments focused on mutual success.
- Optimized and enforced internal policies to enhance efficiency and responsiveness to demands.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Analyzed operating and financial statements for profitability ratios.
Assistant Store Manager
Rio Ranch Markets
Riverside, CA
02.1994 - 06.2014
- Trained and managed associates in customer service and sales techniques.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Planned schedules and delegated assignments to optimize coverage and service demands.
- Supported team members in delivering friendly, knowledgeable service through proactive monitoring and corrective actions.
- Reviewed performance data to assess productivity, track goal progress, and evaluate activity levels.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Acted as floating manager-on-duty to ensure smooth operations during shift shortages.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Staff scheduling
- Shift scheduling
- Customer service
- Coaching and mentoring
- People management
- Staff leadership
- Delegation
- Recruitment
- Cost control
- Time management
- Team motivation
- Relationship management
References
Jay McCormick (760) 408-3083
Omar Milbis (909) 908-2641
Mac Lim (951) 833-0008
Timeline
Assistant Store Manager
El Super Market
03.2020 - 04.2026
Store Director
Idyllwild Village Market
09.2018 - 01.2020
Store Director
Rio Ranch Markets
07.2014 - 09.2018
Assistant Store Manager
Rio Ranch Markets
02.1994 - 06.2014
Some College (No Degree) -
Chaffey College