Juan Moreno
Oakland,CA
Summary
Bilingual mobile expert with strong skills in customer service and technical support. Proven ability to enhance customer satisfaction and drive informed purchasing decisions through effective communication and product education. A store keyholder that ensures inventory is up to date while meeting sales goals.
Overview
2
2
years of professional experience
Work History
Mobile Expert
Tmoblie
San Leandro, CA
08.2024 - Current
- Assisted customers with mobile device selection and plan options, enhancing overall satisfaction.
- Executed daily inventory management to ensure stock availability and organization.
- Provided technical support for device troubleshooting, improving customer experience.
- Educated customers on product features and services, driving informed purchase decisions.
- Collaborated with team members to meet sales targets and optimize store performance.
- Adapted quickly to new technologies and promotions, ensuring accurate information delivery.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
Education
Bachelor of Science - Marketing
San Jose State University
San Jose, CA12.2026
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Accessibility standards compliance
- Real-time communication features
- bilingual
Accomplishments
Recognized as a top 20% sales performer for one year by consistently exceeding sales goals. Provide strong customer service as a bilingual team member, effectively communicating with a diverse customer base. Serve as a key holder responsible for opening and closing store operations, managing cash, and preparing secure bank deposits. Entrusted with exclusive access to inventory systems, ensuring accurate stock management and organization. Known for reliability and accountability, building strong trust with management through consistent performance.
SKILLSSales & Customer Service Bilingual Communication (English & Spanish) Cash Handling Inventory Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Interested in learning and applying new technologies to support team success and improve workplace performance Eager to gain hands-on experience through this internship and develop practical skills in a professional environment, with the goal of securing a full-time position
Timeline
Mobile Expert
Tmoblie
08.2024 - Current
Bachelor of Science - Marketing
San Jose State University