JUAN ROBERT MONTOYA J
Miami,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at 1 Hotel South Beach. Recognized for resolving customer complaints swiftly, enhancing guest satisfaction. Proficient in cash handling and maintaining cleanliness standards, contributing to a positive dining experience and fostering guest loyalty.
Overview
10
10
years of professional experience
Work History
Server
MR C Restaurant
05.2019 - Current
- Provided exceptional customer service by addressing guest needs and inquiries promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Learned menu offerings and daily specials to effectively assist guests with selections.
- Supported team members during busy shifts to ensure smooth operation and service flow.
- Handled cash transactions accurately, ensuring proper payment processing for orders.
- Participated in training sessions to develop skills in hospitality and food safety practices.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
SHORE CHLUB
09.2015 - 05.2019
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
1 Hotel South Beach
09.2015 - 05.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables effectively while ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Mentored new servers on menu knowledge and operational procedures.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certificate of Technical - COMPUTER
POLITHECNICAL INSTITUTED OF FLORIDA
Miami, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
MR C Restaurant
05.2019 - Current
Server
SHORE CHLUB
09.2015 - 05.2019
Server
1 Hotel South Beach
09.2015 - 05.2019
Certificate of Technical - COMPUTER
POLITHECNICAL INSTITUTED OF FLORIDA