Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan S Baquero

Fort Myers,FL

Summary

Detail-oriented professional with a proven track record in managing service schedules and resolving customer inquiries. Known for strong organizational skills and effective communication, ready to leverage expertise to enhance customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Service Advisor

Honda of Fort Myers
Fort Myers, FL
01.2025 - Current
  • Guided customers in selecting appropriate vehicle services and products to enhance satisfaction.
  • Scheduled service appointments and maintained organized service calendar.
  • Articulated service recommendations to customers and technicians, ensuring alignment on needs.
  • Processed customer payments and managed financial transactions efficiently.
  • Resolved customer complaints and concerns to improve overall service experience.
  • Collaborated with service technicians to ensure timely vehicle repairs.
  • Maintained knowledge of Honda products and promotional offers for customer assistance.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.

Sales Advisor

Mitsubishi of Fort Myers
Fort Myers, FL
06.2023 - 11.2025
  • Guided customers in selecting vehicles aligned with preferences and needs, enhancing satisfaction.
  • Demonstrated vehicles to highlight features and benefits, facilitating informed purchasing decisions.
  • Managed customer inquiries through phone, email, and in-person interactions.
  • Collaborated with finance teams to facilitate smooth loan approval processes.
  • Maintained up-to-date knowledge of automotive trends and inventory changes.
  • Provided clients with accurate trade-in valuations for current cars or trucks, aiding in their purchase process.

Education

Bachelor of International Business Economics - Business Administration

Eafit University
Colombia
06-2014

Skills

  • Customer relationship management
  • Service appointment scheduling
  • Vehicle repair estimates
  • Complaint resolution
  • Financial transaction processing
  • Vehicle inspection

Languages

Spanish
Professional

Timeline

Service Advisor

Honda of Fort Myers
01.2025 - Current

Sales Advisor

Mitsubishi of Fort Myers
06.2023 - 11.2025

Bachelor of International Business Economics - Business Administration

Eafit University
Juan S Baquero