Juan Sebastian Lara
Boxborough,MA
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
10
10
years of professional experience
Work History
Server
Limani Grille
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Administrative Assistant
Icon Salon
09.2019 - 12.2023
- Monitored daily and weekly schedules and monthly calendar obligations for over 150 clients and 20+ stylists.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Server
Coach Grill Restaurant
09.2014 - 01.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Served average of 80 patrons daily at a fine dining restaurant with consistent recommendations for exceptional service.
Server
Club Cafe
10.2016 - 04.2018
- Placed reservations through phone and email into PSO.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 90%.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Education
Associate of Arts -
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Team collaboration
- Safe food handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Limani Grille
09.2022 - Current
Administrative Assistant
Icon Salon
09.2019 - 12.2023
Server
Club Cafe
10.2016 - 04.2018
Server
Coach Grill Restaurant
09.2014 - 01.2020
Associate of Arts -
Massachusetts Bay Community College
Similar Profiles
Saifullah QuaderSaifullah Quader
Supervisor/ Cafe All-rounder (part-time) at Limani Bar and Mezze & Seafood RestaurantSupervisor/ Cafe All-rounder (part-time) at Limani Bar and Mezze & Seafood Restaurant
Ahmed Rezowan TamimAhmed Rezowan Tamim
Waiter at Limani Seafood RestaurantWaiter at Limani Seafood Restaurant
Anastasia AtnyalovaAnastasia Atnyalova
Capitan at LimaniCapitan at Limani
Nicholas BuckleyNicholas Buckley
Assistant Store Manager at Stop and Shop SupermarketsAssistant Store Manager at Stop and Shop Supermarkets
Timothy Brown-CullinaneTimothy Brown-Cullinane
Prep Cook at Anthony's Coal Fire PizzaPrep Cook at Anthony's Coal Fire Pizza