Juarez-Diaz Betzaida
Raleigh,NC
Summary
Results-driven team leader known for enhancing customer satisfaction and team productivity through effective task delegation and conflict resolution. Proven ability to maintain high operational standards.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Team Leader Manager
Taco Bamba
Raleigh, North Carolina
03.2025 - Current
- Assigned and monitored daily tasks for team members, enhancing overall team productivity.
- Trained new staff on customer service and operational standards, improving service quality.
- Bartended and served guests, ensuring satisfaction and prompt service.
- Prepared guest orders accurately and in a timely manner.
- Cooked food efficiently with emphasis on presentation and safety protocols.
- Closed cash drawers and secured restaurant nightly to ensure financial integrity.
- Maintained cleanliness and compliance with health regulations throughout kitchen operations.
Team Member
Star Cleaning Services
Raleigh, North Carolina
09.2023 - 06.2025
- Communicated client expectations clearly to ensure satisfaction.
- Inspected team members' work to verify adherence to quality standards.
- Ensured cleanliness and organization in residential and commercial spaces, enhancing overall client satisfaction.
- Facilitated transportation for team members to various job sites as needed.
- Translated work to team members from English to Spanish
Intake Coordinator
Blue Flame Muffler & Tire Center
Raleigh, North Carolina
10.2021 - 06.2023
- Coordinated customer service intake processes at tire and muffler center.
- Assisted customers with inquiries, delivering detailed product information and support.
- Implemented communication strategies using Excel to enhance customer satisfaction.
- Collaborated with service technicians to facilitate timely vehicle assessments and repairs.
Education
High School Diploma -
Knightdale Highschool
Knightdale, NC06-2023
Skills
- Customer service
- Client relations
- Team management
- Task delegation
- Conflict resolution
- Microsoft Excel
Languages
Spanish
Native/ Bilingual
Certification
- ServSafe
- Integrating your infrastructure Security
- Microsoft Security System Administration
- Computer Networking Fundamentals
Timeline
Team Leader Manager
Taco Bamba
03.2025 - Current
Team Member
Star Cleaning Services
09.2023 - 06.2025
Intake Coordinator
Blue Flame Muffler & Tire Center
10.2021 - 06.2023
High School Diploma -
Knightdale Highschool