Jubaida Nasrin
HOUSTON,Apartment
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Dunkin' Donuts Franchising
11.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with Customers and staffs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Store Manager
Dennys Restaurant
05.2023 - 12.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Reported issues to higher management with great detail.
Office Manager
Sher-E-Bangla Medical College & Hospital
01.2013 - 06.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed Patient ( Disabled child ) on daily basis , record keeping, Data entry on Microsoft office, Scheduling and dairy maintain.
- Established & maintained Doctor and patient schedules and monitored performance.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Master of Science - Chemistry
B.M. COllege
Barisal, Bangladesh12.2007
Bachelor of Science - Chemisty
B.M. College
Barisal. Bangladesh12.2006
Skills
- Customer Service
- Cash Handling
- Drawer Management
- Refund Handling
- Fluent in English, Hindi Urdu and Bengali
- Microsoft Office
- Office Management Software
- Paperwork Processing
- Data Entry
- Report Generation
- Problem-Solving Abilities
Timeline
Store Manager
Dennys Restaurant
05.2023 - 12.2023
Customer Service Representative
Dunkin' Donuts Franchising
11.2022 - Current
Office Manager
Sher-E-Bangla Medical College & Hospital
01.2013 - 06.2022
Master of Science - Chemistry
B.M. COllege
Bachelor of Science - Chemisty
B.M. College
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