Jubilee Tapia-Soto
Wildomar,CA
Summary
Talented cake decorator and team leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Cake Decorator
Erin Mckenna's Bakery
11.2023 - Current
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Supported store operations by assisting with baking tasks when needed, ensuring timely completion of daily production goals.
Shift Lead/Cake Froster
Nothing Bundt Cakes Temecula - food service
08.2022 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Improved team efficiency by implementing new scheduling and task management strategies which also helped to keep labor costs below 20%
- Learned to work all positions of the bakery ensuring every shift ran smoothly
- Communicated between management and fellow coworkers through group chats and team meetings leading to one of the most successful holiday seasons in over ten years
Cross-Trained Crew Member
Canes Temecula - food service
12.2022 - 10.2023
- Worked front counter, drive-thru and kitchen
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Prepared products following restaurant, health, and safety standards and procedures.
Togos Employee
Togos Temecula - food service
08.2021 - 09.2022
- Worked effectively in fast-paced environments
- Greeted customers entering store and responded promptly to customer needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained new team members on company procedures and expectations as well as managed all breaks and task breakdowns
- Learned to build, frost and decorate cakes to allow the cake department to take on more cake orders in a timely manner
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Education
high school diploma -
Temecula Valley High School
06.2021
Skills
- Strong attention to detail
- Cake Decoration
- Coaching and Mentoring
- Performance monitoring
- Teamwork and Collaboration
- Staff Training
- Cash Handling
- Shift Scheduling
- Customer Service
- Time Management
- Opening and closing duties
- Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cake Decorator
Erin Mckenna's Bakery
11.2023 - Current
Cross-Trained Crew Member
Canes Temecula - food service
12.2022 - 10.2023
Shift Lead/Cake Froster
Nothing Bundt Cakes Temecula - food service
08.2022 - 02.2024
Togos Employee
Togos Temecula - food service
08.2021 - 09.2022
high school diploma -
Temecula Valley High School
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