Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juda DeShanel Michelle Smith

Hoschton,GA

Summary

Accomplished and certified Pharmacy Technician with over 4 and a half years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients, and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions, and pharmacy law.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
06.2019 - Current
  • Completes weekly schedule
  • Assist with training new colleagues
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct items and quantities.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Due to Covid-19, learned to immunize and assisted with vaccinating patients.
  • Processed over hundreds of prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Sales Associate

JC Penny's
11.2018 - 07.2019
  • Operate cash registers to accept payment from customers
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services and locating items in store.

Pharmacy Technician Extern

Walgreens Pharmacy
03.2019 - 05.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with medications when new inventory arrived.

Sales Associate

Forver 21
11.2017 - 10.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Server

Waffle House
05.2017 - 08.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Sales Associate

G by Guess
11.2016 - 05.2017
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Completed sales by checking customers out on register.

Sales Associate

Abercrombie & Fitch Kids
12.2016 - 02.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions about sizing, accessories and merchandise care.

Education

Associate of Science - Biochemistry

Riverside City College
Riverside, CA
12.2023

Phamacy Technican License - Pharmacy

American Career College
Ontario, CA
02.2019

High School Diploma -

Colony High School
Ontario, CA
05.2018

Skills

  • Storage Maintenance and Security
  • Dispensing Medications
  • Prioritization and Organization
  • Prescription Filling and Labeling
  • Detail-Oriented
  • Data Entry
  • Customer Service
  • Patient Profile Setup
  • Verbal and Written Communication
  • Relationship Building
  • Wholesale Ordering
  • Cash Register Operations
  • Staff Training
  • PPE Guideline Compliance
  • Able to Lift 30 Pounds
  • Warm and Friendly
  • High Energy and Stamina
  • Team Player
  • Point of Sale Systems

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Immunizer
  • CPR Certified - 01/18/2025

Timeline

Pharmacy Technician

CVS Pharmacy
06.2019 - Current

Pharmacy Technician Extern

Walgreens Pharmacy
03.2019 - 05.2019

Sales Associate

JC Penny's
11.2018 - 07.2019

Sales Associate

Forver 21
11.2017 - 10.2018

Server

Waffle House
05.2017 - 08.2017

Sales Associate

Abercrombie & Fitch Kids
12.2016 - 02.2017

Sales Associate

G by Guess
11.2016 - 05.2017

Associate of Science - Biochemistry

Riverside City College

Phamacy Technican License - Pharmacy

American Career College

High School Diploma -

Colony High School

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Juda DeShanel Michelle Smith