JUDD T. YOUNG
Aurora,CO
Summary
Dynamic restaurant professional with a strong record of enhancing business operations through effective executive support and team leadership. Expertise in guest relations, program management, and problem resolution has led to significant improvements in sales, cost efficiency, and customer satisfaction. Proven ability to streamline processes and boost bar and food cost management while fostering a vibrant sports bar culture. Committed to driving excellence in service delivery and operational success.
Overview
18
18
years of professional experience
Work History
Hospitality Manager
Ted's Montana Grill
Aurora, Colorado
07.2025 - Current
- Company best employee efficiency improvement of 6 minutes in ticket times.
- Consistently improved guest satisfaction surveys and social media scores by implementing a unique review and coaching plan.
Assistant General Manager
Buffalo Wild Wings
Centennial, CO
10.2023 - Current
- Created local business partnerships with local hotels, sports stores, and alcohol vendors to get donations for gift baskets sold to be the only sports bar in our district to exceed their Team Up For Kids fundraising goal.
- Brought the current sales percentage versus the previous year incrementally up from -19% to a positive 1.9% over 12 months.
- Created and executed a sports bar culture plan to increase retention, team member job satisfaction, and performance across all restaurant departments.
Assistant General Manager
Shake Shack
Castle Rock And Park Meadows, CO
10.2022 - 10.2023
- Leader in the drive thru development team at Shake Shack to address technical and best practices with in the new drive thru buinsess model.
- Developed and led local marketing events Summer Nights vendor event at Park Meadows Mall, Brand Ambassador events at Fiddler's Green concert venue and Professinal Pickleball League community events.
- Managed entire hiring process for 30 recruits in just 30 days as training manager retaining 87% of new team members.
Assistant General Manager
Buffalo Wild Wings
Katy, TX
10.2021 - 10.2022
- Created a partnership with the Veterans Affairs hospital and Veterans of Foreign Wars to do monthly wing drop and morale events for the staff and patients at the local VA clinic.
- Led the sports bar from second to last in scorecard metrics to second overall for the district.
Airport Operations Supervisor
Satellite Services Inc.
Riverside, CA
12.2016 - 08.2019
- Developed and executed 24/7 alert fighter F-16 aircraft missions in response to several real-world situations, including intercepting foreign UAVs and providing presidential escort support.
- Air Boss for air show coordinating insurance requirements, aircraft, and vendor booth parking, and air show activity timelines for over 100 aircraft participants and 60 local food and beverage vendors.
Airport Operations Supervisor
U.S. AIR FORCE
Edwards, CA
11.2007 - 12.2016
- Managed 3 airfields, 22 runways, 2 lake-bed landing areas worth $500M while coordinating with customers: NASA, Boeing, Multi-National Air Forces and Sierra Nevada Corporation's experimental aircraft testing.
- Developed a training program in 3 languages and certified the first Afghan Air Force airport management team in Shindand Afghanistan as an Afghan Advisor.
Education
Bachelor of Science - Management - Aviation
EVERGLADES UNIVERSITY
Sarasota, FL09.2021
Associate of Applied Science - Aviaiton Management
Community College of The Air Force
Montgomery, AL08-2012
Associate of Arts - Buisness Management
Northwest Florida State College
Niceville, FL08-2010
Timeline
Hospitality Manager
Ted's Montana Grill
07.2025 - Current
Assistant General Manager
Buffalo Wild Wings
10.2023 - Current
Assistant General Manager
Shake Shack
10.2022 - 10.2023
Assistant General Manager
Buffalo Wild Wings
10.2021 - 10.2022
Airport Operations Supervisor
Satellite Services Inc.
12.2016 - 08.2019
Airport Operations Supervisor
U.S. AIR FORCE
11.2007 - 12.2016
Bachelor of Science - Management - Aviation
EVERGLADES UNIVERSITY
Associate of Applied Science - Aviaiton Management
Community College of The Air Force
Associate of Arts - Buisness Management
Northwest Florida State College