Jacob Beach
Nashville,TN
Summary
Developed leadership and team management skills in high-paced hospitality environment, seeking to transition into new field. Expert in optimizing operations and enhancing customer satisfaction, leveraging strategic planning and conflict resolution. Ready to bring efficient management and impactful results to new industry.
Overview
4
4
years of professional experience
Work History
Hospitality Manager
1 Hotels
06.2025 - Current
- Supervised daily operations to ensure exceptional guest experiences and satisfaction.
- Implemented training programs for staff to enhance service quality and efficiency.
- Coordinated scheduling and staffing to optimize resource allocation and workflow.
- Developed promotional strategies to increase guest engagement and retention rates.
- Led team meetings to align on goals, share updates, and motivate staff performance.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Co-Founder
Next Gen Academy
06.2023 - Current
- Developed business strategies to enhance market presence and drive growth.
- Established operational procedures to streamline daily activities and improve efficiency.
- Led cross-functional teams in executing projects aligned with company objectives.
- Cultivated relationships with stakeholders to foster collaboration and support initiatives.
- Developed training programs to enhance player skills and teamwork dynamics.
- Analyzed match performance data to identify improvement areas and optimize strategies.
- Coordinated player recruitment processes, focusing on talent evaluation and fit for team culture.
- Managed financial records, optimizing budget allocation for maximum profitability.
Supervisor
Hilton Signia
12.2023 - 06.2025
- Tracked employee performance to determine areas of strength and improvement.
- Executed daily opening and closing procedures to company standard.
- Delivered high quality training for new team members.
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored team members to enhance performance and operational efficiency.
Valet
Hilton Signia
10.2023 - 12.2023
- Inspected vehicles for damage before parking or returning them to guests, noting any issues on valet tickets.
- Managed traffic flow in front of establishment to ensure safe arrivals and departures for all guests.
- Kept track of parked cars' locations within lot or garage to ensure timely retrieval.
- Greeted guests upon arrival and provided exceptional customer service.
- Assisted guests with directions, offered recommendations for local attractions, and answered any questions they had.
Server
Taco Mac
05.2022 - 03.2023
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues, and supervisors.
- Listened to guest needs and responded promptly for personalized service.
- Processed credit card transactions, gift cards, and cash payments.
- Answered customer inquiries about menu items and provided recommendations.
Education
Associate in Arts (A.A.) - Hospitality
Kennesaw State
Kennesaw04.2023
High School - undefined
Tift County High
Tift County05.2020
BBA - Hospitality Management
Middle Tennessee State University
Murfreesboro, TN05-2027
Skills
- Budgeting and financial management
- Facility management
- Recruitment and hiring
- Marketing and promotions
- Cash handling experience
- Customer service and support
- Customer Communication
- Attention to Detail
- Staff training and development
- Guest relations management
- Employee scheduling
- Strong Communication Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
LANGUAGE
English Native
Timeline
Hospitality Manager
1 Hotels
06.2025 - Current
Supervisor
Hilton Signia
12.2023 - 06.2025
Valet
Hilton Signia
10.2023 - 12.2023
Co-Founder
Next Gen Academy
06.2023 - Current
Server
Taco Mac
05.2022 - 03.2023
High School - undefined
Tift County High
Associate in Arts (A.A.) - Hospitality
Kennesaw State
BBA - Hospitality Management
Middle Tennessee State University