Jude Dauphin
Eagle Lake,FL
Summary
Analytical, organized and detail-oriented adjuster with expertise and experience in claim handling. Unparalleled level of superior customer service to ensure customer satisfaction, all while reaching to develop a well-rounded skill set in an ever-changing insurance environment.
Overview
6
6
years of professional experience
Work History
Property Desk Adjuster
Texas Windstorm Insurance Association
Irving, TX
01.2023 - Current
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Provided detailed estimates of repair costs for damaged properties.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Facilitated settlements with claimants in alignment with company standards
PROPERTY DESK EXAMINER (Supplements)
Wardlaw Claims Service
Waco, TX
03.2022 - 09.2022
- -Reviewed opposing estimate from contractors in order identify discrepancies
- -Kept a strong line of communication with the insured and contractor to reduce risks of escalations and to maintain quality customer service
- -Made adjustments to the original estimate (if needed) in order to complete supplements
- -Negotiated with contractors in order to come to agreed cost of repair
- -Conducted settlement calls with the insured and contractors aer ACOR has been reached
- -Paid out vendors, eld adjusters (when applicable) and the insured in order to close the claim in a timely manner
PROPERTY DESK EXAMINER
American Traditions
St Pete, Florida
09.2021 - 01.2022
- -Worked with other constituents to settle claims as low as possible to help the insurance companies nancial bottom line
- -Handled dispute alternate resolution claims involving policy holders represented by a third party
- -Reviewing claims in detail to assist in sorting to the appropriate litigation team
- -Communicating with independent adjusters, desk adjusters, attorney's P.A's , umpires and litigation management team leads to establish a litigation strategy aer review les and coverage to gather information on claims for appropriate adjuster to handle
- -Negotiated nal payments with the insured and managed desks with up to 50 claims assigned to myself and managed workloads eciently
PROPERTY DESK EXAMINER
CCMS
Dunedin, Florida
03.2019 - 08.2021
- -Reviewed claims in DP1, DP,2 HO3, HO4, & HW policies to conrm coverage and ensure the eld adjusters applied the correct coverage to their estimates
- -Paid Member Claims aer review of correct information given by eld adjuster
- -Audited les from other adjusters to ensure correct letters, payments and compliances had been followed as directed by the supervisor
- -Assisted desk adjusters in complex matters in order to maintain a top level of customer service
Education
BACHELOR OF SCIENCE - ACCOUNTING MINOR IN BUSINESS
USF
Skills
- Proficient In Symbility
- Claims Management System
- Level 1 Xactimate Certified
- QuickBooks Certified
- Exceptional oral and written communication
Languages
French, Intermediate
Timeline
Property Desk Adjuster
Texas Windstorm Insurance Association
01.2023 - Current
PROPERTY DESK EXAMINER (Supplements)
Wardlaw Claims Service
03.2022 - 09.2022
PROPERTY DESK EXAMINER
American Traditions
09.2021 - 01.2022
PROPERTY DESK EXAMINER
CCMS
03.2019 - 08.2021
BACHELOR OF SCIENCE - ACCOUNTING MINOR IN BUSINESS
USF
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