JUDE DAUPHIN
Eagle Lake,FL
Summary
Experienced licensed adjuster consistently demonstrating value as a team member by combining expertise in quality and efficient work with exceptional customer service. Committed to your company with a disciplined approach to every task. Thrives in situations requiring independent problem-solving and conflict resolution, adept at promptly addressing customer inquiries. History of success ready to contribute to the growth and success of your organization.
Overview
9
9
years of professional experience
Work History
Supplements & Collaborations
Wardlaw Claims
01.2023 - Current
- Reviewed opposing estimate from contractors in order identify discrepancies
- Kept a strong line of communication with the insured and contractor to reduce risks of escalations and to maintain quality customer service
- Made adjustments to the original estimate (if needed) in order to complete supplements
- Negotiated with contractors in order to come to an agreed cost of repair
- Conducted settlement calls with the insured and contractors after ACOR has been reached
- Paid out vendors, field adjusters (when applicable) and the insured in order to close the claim in a timely manner
Litigation Specialist
UPC
12.2020 - 12.2022
- Corporate Representative for over 80 files
- Assesses actual damages associated with claims and negotiate settlements within authority
- Produce litigation supported documents and order transcripts from reporting services
- Paid over 1000 invoices given from Opposing Counsel or Defense Counsel
- Maintain a working knowledge of the rules of civil procedure, and judicial council forms
- Handled dispute resolution claims involving policy holders represented by a third party
- Handled residential, commercial, and condo policies that were damaged by covered perils
- Compare loss to estimation of damages and determined appropriate call to action
- Worked closely with counsel, attended mediation, arbitration, conference, trial and depositions
- Assesses policy coverage for submitted claims and notifies the Insured of any issues
- Establishes reserve requirements and adjusting reserves as necessary
Property Field Adjuster
STATE FARM
09.2019 - 12.2020
- Negotiate and settle claims in accordance with State Farm policies and procedures
- Researches, analyzes, and interprets policy language and state law as it applies to submitted claims
- Re-Inspect homes to ensure the initial adjuster's claim was within reasonable and accurate guidelines
- Demonstrates proficiency in conducting investigations, damage assessments and claim evaluations
- Evaluate and apply policy coverages, escalating as necessary
- Works with insured and external business partners like Attorneys, Umpires, and Public Adjusters regarding the handling and/or disposition of claims and other issues
- Recognizes the need for negotiation and participates in negotiating within scope of authority
- Documents all information that is relevant to a claim and prepares reports as required
Litigation Specialist
HCI
08.2017 - 08.2019
- Recommends litigation strategies to the legal department when needed
- Attends litigation triage meetings, mediations, and Examinations under Oath when appropriate
- Appropriately applies knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
- Determines whether a file has a valid Assignment of Benefits and handles accordingly
- Fluid understanding of properly written field estimates to determine inflated or improper repairs or replacements
- Managed caseload of up to 75 pre-litigated and litigation claims
- Determines insurance coverage
- Prepares settlement letters, denial letters, Reservation of Rights, and other various letters needed
- Recorded statement via telephones with insureds and/or witnesses
- Identifies and communicates potential underwriting concerns or SIU
- Manages diaries and tasks in the Claims System
- Reviewed claims from its genesis in detail to determine its undisputed payouts
- Orchestrated inspections with public adjusters, field adjusters and professional engineers to determine original causes of loss
Desk Examiner
Geico
08.2015 - 08.2017
- Worked with other constituents to settle claims as low as possible to help the insurance companies financial bottom line
- Handled dispute alternate resolution claims involving policy holders represented by a third party
- Reviewing claims in detail to assist in sorting to the appropriate litigation team
- Negotiated final payments with the insured and managed desks with up to 50 claims assigned to myself and managed workloads efficiently
Education
Bachelor of science - accounting, business administration
USF
06.2014
Skills
- Business Administration
- Problem Solving
- Client assessment and analysis
- Strong verbal communication
- Conflict resolution
- Interpersonal and written communication
- Property/Construction Management
- Symbility training
- Xactimate Level 1 Training
- Process implementation
- Skilled in Microsoft Office
- Budgeting and finance
- Extremely organized
- Data analysis
- Team leadership
- Community Advocate
Timeline
Supplements & Collaborations
Wardlaw Claims
01.2023 - Current
Litigation Specialist
UPC
12.2020 - 12.2022
Property Field Adjuster
STATE FARM
09.2019 - 12.2020
Litigation Specialist
HCI
08.2017 - 08.2019
Desk Examiner
Geico
08.2015 - 08.2017
Bachelor of science - accounting, business administration
USF
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