Judi-Lynne Pistorino

Oversee all aspects of spa operations for two med spa locations

• Maintain strict compliance with SC regulations, passing all inspections seamlessly ensuring a clean and safe environment
• Developed and implement training programs for staff leading to enhanced knowledge, service, sales, retention, quality and customer experience
• Manage: front desk operations, estheticians, nurse practitioners and interns including but not limited to treatment procedures, inventory management, sales, upselling, referrals, rebooking, continued education and marketing
• Manage: hiring, training, inventory, vendors, purchasing, equipment, scheduling and payroll
• Train and mentor staff to achieve optimal performance levels and maintain high standards of service
• Maximized efficiency through time management and staff supervision to boost productivity
• Develop and implement policies and procedures, employee hand book that optimize operational efficiency
• Track spa performance, revenue, budgets
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Coordinate special events, outreach programs, consultations attracting new business and boosting overall revenue
• Self-motivated, with a strong sense of personal responsibility
• Organized and detail-oriented with a strong work ethic
• Worked effectively in fast-paced environments
• Passionate about learning and committed to continual improvement
• Excellent communication skills, both verbal and written

• Oversaw two locations with over 80 employees and several departments including esthetics, nails, waxing, cosmetology and massage
• Managed spa budget and resources, ensuring optimal efficiency and profitability.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Implemented successful updates to operations according to latest market trends and customer preferences.
• Boosted overall revenue by designing attractive seasonal packages and promotions.

Manager of three teams at Disney's Animal Kingdom

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed and implements several programs, manuals, operating policies and procedures
• Champion of OSHA and Blood Borne Pathogens training
• Event Management
• Train the Trainer
• Coaching and counseling three teams
• Developed effective improvement plans in alignment with goals and specifications.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Optimized scheduling to ensure full coverage during peak hours without over staffing: balancing customer service with cost efficiency.
• Excellent communication skills, both verbal and written.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.