Judith Dennison
N Muskegon,MI
Summary
Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.
Overview
14
14
years of professional experience
Work History
Emergency Room Registration Representative
Mercy Health Muskegon
Muskegon, MI
04.2007 - 08.2016
- Verified patient details and insurance coverage and collected co-pays.
- Calculated collectible amount due for procedures.
- Registered patients for labs, surgeries and radiology.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Assessed patients and documented their medical histories.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Routinely collaborated with department managers to correct problems and improve services.
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
- Documented patient information obtained from interviews.
- Transported patients to and from different departments.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Medical Receptionist
Mercy Health Partners
Muskegon, MI
08.2011 - 08.2012
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Performed monthly inventory and maintained office and medical supply counts.
- Obtained payments from patients and scanned identification and insurance cards.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Ensured the waiting room looked neat and organized at all times.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Claims Representative
AAA Auto Insurance
Grand Rapids, MI
06.2002 - 06.2007
- Tracked the progress of all outstanding insurance claims.
- Addressed an average of [Number] customer inquiries and complaints each week.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Reviewed, classified, coded and rated applications.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, including subrogation and salvage.
- Followed up with customers on unresolved issues.
Hotel Manager
Motels Of America
Grand Rapids, MI
03.2004 - 02.2006
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
- Coordinated with the waitstaff to ensure the buffet areas were kept clean and dishes were refilled efficiently.
- Supervised a team of 10 front desk agents and helped them to resolve issues that arose during their shifts.
- Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
- Implemented end-of-month audits of the resort to upper management as required.
- Oversaw the day-to-day operations of a brand new, 62-room hotel with a staff of 15 employees.
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
Education
Associate of Applied Science - Business And Accounting
Muskegon School Of Business
Muskegon, MI1987
Skills
- Policy understanding
- Documentation review
- Coverage assessments
- Relationship building
- Driven
- Proactive team player
Timeline
Medical Receptionist
Mercy Health Partners
08.2011 - 08.2012
Emergency Room Registration Representative
Mercy Health Muskegon
04.2007 - 08.2016
Hotel Manager
Motels Of America
03.2004 - 02.2006
Claims Representative
AAA Auto Insurance
06.2002 - 06.2007
Associate of Applied Science - Business And Accounting
Muskegon School Of Business