Daisy Nwanne
Fresno,CA
Summary
Organized, Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Room Registration Clerk
Kaiser Permanente
06.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
Unit Assistant
Kaiser Permanente
11.2022 - 06.2023
- Met with nursing staff and support personnel to plan services, programs and activities.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Maintained strong education of medical terminology and information regarding medications.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
Monitor Technician
Kaiser Permanente
09.2021 - 11.2022
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Maintained accurate and detailed records of patient information and treatments.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Maintained and adjusted cardiology and pulmonary equipment.
- Collaborated with healthcare team to maintain quality patient care.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
Monitor Technician
Community Medical Center Clovis
02.2015 - 09.2021
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Collaborated with healthcare team to maintain quality patient care.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
Patient Care Technician
Clovis Community Medical Center
02.2013 - 09.2015
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Certified Surgical Technologist - Surgical Technology
Altamont Healthcare-Bakersfield
Bakersfield, CA04.2023
Skills
- BLS Certified
- Medical Terminology
- Organization and Time Management
- Policy Implementation
- Records Maintenance
- Registration Processing
- Clerical Support
- Surgical Instrument Knowledge
- Pre- and post-surgical counts
- Safe sharps disposal
- Setting up and operating equipment
- Passing surgical tools
- Patient positioning expertise
- HIPAA proficiency
Certification
- CST - Certified Surgical Technologist
Timeline
Emergency Room Registration Clerk
Kaiser Permanente
06.2023 - Current
Unit Assistant
Kaiser Permanente
11.2022 - 06.2023
Monitor Technician
Kaiser Permanente
09.2021 - 11.2022
Monitor Technician
Community Medical Center Clovis
02.2015 - 09.2021
Patient Care Technician
Clovis Community Medical Center
02.2013 - 09.2015
- CST - Certified Surgical Technologist
Certified Surgical Technologist - Surgical Technology
Altamont Healthcare-Bakersfield
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