Judith Lucia
Livonia,MI
Summary
Dedicated Administrative Specialist with a proven track record at Verita Telecommunications, enhancing customer satisfaction and streamlining billing processes. Expert in safeguarding confidential data and adept in spreadsheet creation, I excel in organizational tasks and effective communication. Demonstrated ability to improve project delivery times and resolve billing discrepancies, showcasing a commitment to accuracy and team collaboration.
Overview
13
13
years of professional experience
Work History
Administrative Specialist
Verita Telecommications
11.2021 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Hotel Reservations
- Office supplies for the office
- Getting gathered information ready to get over to billing, make sure everything that is needed for the customer.
- Helping all managers with any task needed.
Biller
B&M Ashman
05.2012 - 11.2021
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
High School Diploma -
Franklin High School
Livonia, MI06-1986
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Organization
- Working well with Staff
Timeline
Administrative Specialist
Verita Telecommications
11.2021 - Current
Biller
B&M Ashman
05.2012 - 11.2021
High School Diploma -
Franklin High School
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