Judith Lugo
Fort Myers,FL
Summary
Reliable Assistant Warehouse Manager with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Assistant Warehouse Manager
Naples Soap Company
Fort Myers, FL
10.2017 - Current
- Managed daily operations including scheduling personnel and assigning tasks.
- Implemented strategies for continuous improvement in all aspects of warehouse operations.
- Performed regular audits of products in storage to ensure product quality standards were met.
- Supervised a team of employees working in the warehouse area.
- Prepared reports on operational progress and challenges encountered.
- Assisted with troubleshooting any technical issues that arose during operations.
- Recommended changes to improve warehouse operational performance.
- Completed periodic inventory counts and maintain accurate warehouse system.
- Generated warehouse shipping documents, packing lists and invoices.
- Established and maintained good relations with customers, vendors and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Key Holder
Dollar General Market
Fort Myers, FL
11.2013 - 05.2015
- Managed opening and closing procedures such as setting alarms and counting money in registers.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
Credit and Collections Support
R+L Truckload Services
Fort Myers, FL
07.2011 - 02.2013
- Analyzed customer creditworthiness and determined appropriate levels of credit limits.
- Monitored customer accounts to identify delinquent payments and take corrective action.
- Researched and resolved customer disputes regarding billing errors or discrepancies.
- Maintained accurate records of all collection activity using the company's software system.
- Negotiated payment plans with customers in order to bring their accounts current.
- Compiled data from various sources into comprehensive reports for management review.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Sales/Customer Service Associate
Comcast Cable Company
Fort Myers, FL
06.2009 - 03.2011
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Provided detailed product information to customers.
- Processed customer payments through cash, credit cards, or checks.
- Developed strategies to upsell additional items based on customer needs and preferences.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Identified customer needs and presented value-added solutions to secure sales.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Processed customer account changes with proprietary software.
Portfolio Analyst
Car Financial Services
Fort Myers, FL
10.2004 - 12.2007
- Maintained accurate records of all transactions related to portfolio management activities.
- Operated cash register to process cash, check, and credit card transactions.
- Contacted customers regarding account updates and potential problems.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Provided excellent customer service to clients regarding billing inquiries.
- Researched discrepancies in customer accounts and took appropriate action to resolve issues.
- Reconciled daily cash receipts with the general ledger system.
- Investigated past due balances and determined payment plans as needed.
Education
Some College (No Degree) - Health Education
Keiser University
Fort Myers, FLCertificate - Pharmacy Technology
Heritage Academy
Fort Myers, FLSkills
- Inventory Management
- Workforce Management
- Mentoring and Training
- Verbal and Written Communication
- Team Coaching
- Delegating Work
- Warehouse Auditing
- Quality Assurance
- Shipping and Receiving
- Staff Management
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Warehouse Manager
Naples Soap Company
10.2017 - Current
Key Holder
Dollar General Market
11.2013 - 05.2015
Credit and Collections Support
R+L Truckload Services
07.2011 - 02.2013
Sales/Customer Service Associate
Comcast Cable Company
06.2009 - 03.2011
Portfolio Analyst
Car Financial Services
10.2004 - 12.2007
Some College (No Degree) - Health Education
Keiser University
Certificate - Pharmacy Technology
Heritage Academy
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