Judith Madrid
Accolade
El Paso
1
Language
12
years of professional experience
Experienced with customer support, providing effective and empathetic solutions to enhance satisfaction. Utilizes strong communication and problem-solving skills to address and resolve inquiries promptly. Track record of building rapport with customers and ensuring positive service experiences.
Work History
Care Advocate
1 Year 2 Months- Coordinated care plans with healthcare providers to optimize patient outcomes.
- Facilitated communication between members and clinical teams to streamline care processes.
- Educated members on available resources and services to enhance health management.
- Advocated for member needs, ensuring access to personalized healthcare solutions.
Customer Service Specialist
2 Years 10 Months- Processed orders with attention to detail, ensuring accuracy in specifications such as size, color, and quantity
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with production staff to discuss order fulfillment details. to ensure timely fulfillment of orders and communicate any updates or delays to customers.
- Generate quotes based on customer requests and explain pricing options
- Responded promptly to inquiries and requests from prospective customers, fostering positive customer engagement.
Customer Service Team Lead
5 Years 9 Months- Led customer service team, recognized for outstanding enthusiasm and maintaining composure in high-pressure situations.
- Coached new team members on service techniques, evaluating performance through quality assurance program.
- Handle customer complaints and disputes effectively, ensuring a resolution that meets customer needs
- Answer incoming calls addressing inquiries about services, billing, and account management
- Assist customers with account setup, changes, and closures
- Maintained accurate records of customer interactions, service requests, and resolutions to support future reference.
Receptionist/Leasing Specialist
2 Years 1 Month- Facilitating the entire pre-move process, which includes guiding applicants through paperwork, conducting unit tours, describing community amenities, clarifying waitlist procedures, providing accurate availability updates, and ensuring a welcoming experience for prospective residents.
- Coordinated multiple tasks while meeting time-sensitive deadlines to support daily operations.
- Answered and monitored main phone system, efficiently transferring calls to appropriate departments.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records to ensure accurate information flow.
Education
High School Diploma
Skills
Patient advocacy
Patient confidentiality
Team collaboration
Healthcare
Feedback-driven improvement
Thrives under pressure
Languages
Spanish
Native or Bilingual
Timeline
Care Advocate
Accolade
05.2025 - 07.2026Read More
Customer Service Specialist
Tovar Printing
12.2021 - 10.2024Read More
Customer Service Team Lead
El Paso Electric
03.2016 - 12.2021Read More
Receptionist/Leasing Specialist
Balfour Beatty Communities
02.2014 - 03.2016Read More
Andress High School
High School Diploma
Read More