Judith Pagan
Brooklyn
Summary
Practice Supervisor recognized for driving productivity and executing tasks efficiently. Expertise in workflow optimization, staff management, and fostering patient relations. Proven skills in communication, leadership, and problem-solving, contributing to smooth operations and a positive workplace culture. Focused on improving practice efficiency and providing exceptional patient care through effective team leadership.
Overview
32
32
years of professional experience
Work History
Operations, Practice Supervisor
Northwell Health Physicians Partner/David Posner M.D.
01.2014 - Current
- Supervise, hire, train and discipline and evaluate the performance of staff. Ensure performance and appraisals are completed in a timely manner
- Coordinate the daily operations and non-clinical staff in the Practice
- Prioritize, schedule, assign and monitor work to optimize operational service
- Analyze, recommend, implement and monitor approved, compliant work-flow changes.
- Ensure adequate inventory of supplies.
- Participate in developing and delivering training related to operations.
- Coordinate the billing and collection of monies generated for physicians' services.
- Ensure key revenue cycle functions are handled in an accurate and timely manner
- Perform related duties, as required.
Office Manager/Administrative Assistant
David Posner M.D., P.C.
01.2005 - 01.2014
- Checked patients in and out
- Schedule and confirm appointments
- Obtain referral and authorizations for future procedures and obtaining PA for medications
- Trained and supervised new front desk staff
- Responsible for copying medical records and forwarding to insurance companies and other medical facilities
Medical Receptionist
Murray Hill Medical Group
01.2004 - 01.2005
- Checked patients in and out
- Schedule and confirm appointments
- Collect payments from patients as well as verified insurance eligibility
- Post daily charges and forward any overdue balances to Billing Department
Medical Receptionist/Biller
East Village Chiropractor
01.2003 - 01.2003
- Checked patients in and out
- Set up charts for new patients
- Verified and obtained authorization for office procedures from insurance companies
- Responsible for weekly billing and follow up calls on overdue balances
- Dealt with NF and WC insurance
- Developed CT-Scans
- Responsible for the overall operation of patient flow
Medical Secretary/Biller
Jordan S. Josephson
01.2001 - 01.2003
- Checked patients in and out
- Scheduled and confirmed appointments
- Typed transcriptions for pre-operative and operative reports
- Booked surgeries and obtained authorization for office procedures and surgery
- Responsible for billing and collections
Front Desk/House Manager/ Assistant to producer
The Public Theater
01.1994 - 01.2003
- Answered multi-line switchboard, directed calls to appropriate destination
- Informed patrons of upcoming events
- Managed theater and supervised ushers
- Filed daily reports for the operation of the theater
- Assisted with the planning of opening night parties as well as important events of the theater
- Performed clerical duties
Education
Associate in Science -
Borough of Manhattan Community College
01.2022
Skills
- Bilingual communication (English and Spanish)
Languages
English and Spanish
Medical Software and Applications
Soarian, Allscripts, Stockamp, GECB, Ecarenext, Press Gainey, Peoplesoft, Chromeriver, Kronos, Medical Manager, Inphase, Logician
Timeline
Operations, Practice Supervisor
Northwell Health Physicians Partner/David Posner M.D.
01.2014 - Current
Office Manager/Administrative Assistant
David Posner M.D., P.C.
01.2005 - 01.2014
Medical Receptionist
Murray Hill Medical Group
01.2004 - 01.2005
Medical Receptionist/Biller
East Village Chiropractor
01.2003 - 01.2003
Medical Secretary/Biller
Jordan S. Josephson
01.2001 - 01.2003
Front Desk/House Manager/ Assistant to producer
The Public Theater
01.1994 - 01.2003
Associate in Science -
Borough of Manhattan Community College
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