Judith Palacios Hernandez
El Paso,TX
Summary
Reliable customer service professional with experience handling purchases, exchanges, refunds, and payments in fast-paced retail settings. Skilled in customer relationship management, policy compliance, and calm conflict resolution, with a record of improving satisfaction and keeping service desk operations efficient.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
El Paso, Texas
09.2021 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer issues by applying Walmart policies and maintaining a calm demeanor.
- Handled purchases, exchanges, and refunds efficiently at the service desk.
- Processed cash, card, and mobile payments in accordance with store checkout procedures.
- Operated cash register accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
Waiter's Assistant
Tacos Don Cuco
El Paso, Texas
03.2023 - 06.2023
- Greeted customers, answered questions, and recommended specials, enhancing dining experience and contributing to increased sales.
- Informed customers about daily specials, helping them make informed choices and enhancing overall meal enjoyment.
- Addressed customer concerns promptly, improving satisfaction and escalating unresolved issues to management for swift resolution.
- Collaborated with kitchen staff on order updates and timing.
Education
High School Diploma -
Bowie High School
El Paso, TX06-2023
Business Administration And Management
The University of Texas At El Paso
El Paso, TX12-2027
Skills
- Point of sale operations
- Cash management and refunds
- Service desk oversight
- Policy compliance
- Customer relationship management
- Conflict resolution
- Detail orientation
- Bilingual communication (Spanish and English)
- Attention to detail
- Work prioritization
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Waiter's Assistant
Tacos Don Cuco
03.2023 - 06.2023
Customer Service Representative
Walmart
09.2021 - Current
High School Diploma -
Bowie High School
Business Administration And Management
The University of Texas At El Paso