Judith Sainvil
Summary
Dedicated, Experienced, and Driven Administrative Assistant with an impressive 9+ years of experience providing exceptional support in fast-paced office environments. Skilled in managing scheduling, documentation, and customer service, while adept at streamlining processes and improving efficiency. A proactive problem-solver and strong communicator, committed to enhancing administrative operations and contributing to team success.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
License Real Estate Agent
Century 21
Hollywood, FL
2022.05 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property
- Intermediate negotiation processes, consulting clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring fair and honest dealing
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders, and home inspectors
- Promote sales through advertisements, open houses, and listening services.
ACA Telesales Agent/Customer Service
Enhance Health
2023.10 - 2024.05
- Enroll & Re-enroll clients in ACA plans
- Maintain up-to-date knowledge of health insurance plans
- Ensure accurate information and compliance with record-keeping procedures
- Exhibit excellent communication skills, a positive attitude, and self-motivation.
License Healthcare Insurance Agent
TTEC- Remote
2023.07 - 2023.10
- Assist individuals in understanding their coverages and selecting the right products, services, and solutions to meet their health and financial needs
- Provide full lifecycle customer service and sales
- Respond to customer inquiries with compassion and active listening and select the best solution efficiently.
License Healthcare Insurance Agent
Broapath-Remote
2022.10 - 2023.01
- Help Medicare Beneficiaries select a Medicare plan that best suits their healthcare and financial needs
- Schedule insurance financial review appointments
- Market-appropriate products and services and organizational skills
- Value-based insurance conversations and markable customer experience.
Correctional Officer
Miami Dade Corrections
Miami Dade, FL
2019.08 - 2022.07
- To ensure the safety and security of inmates, staff, and visitors by establishing staff control of all areas of the facility and actively managing inmate behavior
- Managing inmates with verbal commands
- Holding inmates accountable when inmates fail to comply with the rules and regulations
- Enforcing departmental policies and procedures, facility operational procedures, and unit rules, by writing reports and data entries.
Administrative Assistant
Nan Mackay & Associates, Inc
Doral, FL
2017.11 - 2019.07
- Coordinates preparation and distribution of new customer packets, information and notices and other departmental literature
- Handles difficult customer relation problems in accordance with established departmental policies and procedures
- Assists in the development, implementation, and management of quality control programs for department administrative functions such as staff reports, correspondence records, budget controls and reports and contract documents
- Reviews existing organizational patterns, work relationships, space utilization and data reporting systems
- Promotes effective operation through standardization, improvements, simplification, and installation of new operating system
- Studies, analyzes, and resolves administrative problems through methods and procedures improvement
- Perform data entry into SharePoint and PHA business system
- Provide excellent customer service to participants, landlords, co-workers, clients, and vendors
- Obtain certification in Housing Choice Voucher Basics within 120 days of employment
- Defuse and de-escalate dissatisfied customers to ensure a great customer experience
- Verify and update customer information!
- Receive and respond accurately and professionally to customer inquiries and concerns received via telephone, email, and or office visits.
Teller
Dade County Federal Credit Union
Miami Gardens, FL
2016.12 - 2017.11
- Conduct necessary transactions for members, identifying opportunities and cross-selling to benefit membership and meet individual and branch referral goals
- Disbursing withdrawals, money orders, and cashier's checks
- Posting deposits and loan payments from members, the ATM, or the mail
- Balancing cash drawer.
Manager On Duty
Seagull Hotel
Miami Beach, FL
2009.10 - 2016.11
- Responded to guests' complaints, and registered arriving guests
- Maintained inventory of vacancies, reservations, and room assignments
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Provide Front Desk Staff with necessary training and support
- Build strong relationships and liaise with all other departments
- Operates the EPBX equipment, including assisting incoming & outgoing calls, setting wake-up calls, and enabling Do Not Disturb for in-house guests
- Controls cash transactions and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Front Officer Supervisor
Days Inn Hotel
Miami Beach, FL
2006.06 - 2009.09
- Controls purchasing, procurement, billing, and invoice processes
- Supervise and coordinate the work of a large field and office staff in a manner conducive to full performance and high morale
- Handles guest complaints and attends to the needs of the guests
- Maintain account orders and ensure guest satisfaction
- Managed and Supervised staff, motivated and maintained good staff relations
- Balanced Reservation Accounts and Made monthly goals
- Directing and managing Projects (Task Delegation)
- Monitoring and Controlling Projects (Generation of work performance reports)
- Controls purchasing, procurement, billing, and invoice processes
- Handled accounts receivable and assisted with billing and collections
- Managed filing and recordkeeping for the business office and coordinated inventory.
Education
Bachelor of Applied Science - Supervision and Management
Miami Dade College
Skills
- Data Entry
- Customer Service
- Interpersonal
- Oral and written Skills
- Report written
- Training
- Recruiting
- Microsoft Word
- Excel
- Outlook & Teams
- Salesforce
- Sunfire
- Mocha
- Citrix
- SharePoint
- PHA
- Mainframe
- CJIS
Certification
- Real Estate License
- 2-15 Health and Life Annuities & Variables License
- Florida Notary Public
Timeline
ACA Telesales Agent/Customer Service
Enhance Health
2023.10 - 2024.05
License Healthcare Insurance Agent
TTEC- Remote
2023.07 - 2023.10
License Healthcare Insurance Agent
Broapath-Remote
2022.10 - 2023.01
License Real Estate Agent
Century 21
2022.05 - Current
Correctional Officer
Miami Dade Corrections
2019.08 - 2022.07
Administrative Assistant
Nan Mackay & Associates, Inc
2017.11 - 2019.07
Teller
Dade County Federal Credit Union
2016.12 - 2017.11
Manager On Duty
Seagull Hotel
2009.10 - 2016.11
Front Officer Supervisor
Days Inn Hotel
2006.06 - 2009.09
Bachelor of Applied Science - Supervision and Management
Miami Dade College
- Real Estate License
- 2-15 Health and Life Annuities & Variables License
- Florida Notary Public