Judith Slusser
Muskegon,MI
Summary
Dedicated, knowledgeable, hard working CPhT trained in efficiently processing prescriptions in retail pharmacy setting. Able to balance customer/pharmacy needs with organized approach and good multitasking abilities. Able to deliver exceptional service while seeking out opportunities to go beyond basics, increasing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Muskegon Family Care
06.2021 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
CERTIFIED PHARMACY TECHNICIAN
Wal-Mart Pharmacy
09.2018 - 06.2021
- Performed duties assigned by the Pharmacy Manager/staff pharmacist utilizing pharmacy systems to enter patient and drug information
- Retrieved, counted, and poured drugs while verifying correctness
- Processed medical insurance claims forms to obtain payments
- Able to work well under pressure to meet prescribed deadlines
- Placed and received drug orders to maintain inventory
- Developed strong relationships with valued customers to cultivate customer loyalty
- Registered sales on cash register; collected and handled cash.
PHARMACY TECHNICIAN
Meijer Pharmacy
12.2016 - 09.2018
- Performed duties assigned by the Pharmacy Manager/Staff Pharmacist to enter patient and drug information
- Retrieved, counted, and poured drugs while verifying correctness
- Made telephone calls to Physicians, customers, and patients
- Registered sales on cash register; collected and handled cash
- Assisted customers by offering information on goods and services
- Processed insurance claims forms to obtain payments
- Utilized downtime to perform routine tasks, preventing service delays.
Education
Nationally Certified Pharmacy Technician
Pharmacy Technician Certification Board
01.2018
High School Diploma -
Reeths-Puffer High School
Muskegon, MI06.2016
Skills
- Certified Pharmacy Technician (CPhT)
- HIPAA Regulations
- Insurance Billing
- Medication Dispensing Using QS1 Operating System
- Manual and automated medication dispensing using Parata Robot
- Interpreting and Processing Medication Orders
Certification
Certified Pharmacy Technician, 02/01/19
Timeline
Certified Pharmacy Technician
Muskegon Family Care
06.2021 - Current
CERTIFIED PHARMACY TECHNICIAN
Wal-Mart Pharmacy
09.2018 - 06.2021
PHARMACY TECHNICIAN
Meijer Pharmacy
12.2016 - 09.2018
Nationally Certified Pharmacy Technician
Pharmacy Technician Certification Board
High School Diploma -
Reeths-Puffer High School
Certified Pharmacy Technician, 02/01/19
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