Judith M. Soklevski
Rochester
Summary
Dynamic and detail-oriented Registration Specialist, Access Associate, and Scheduler with 28 years of extensive experience in providing exceptional department support, registration, and scheduling services to diverse patient populations. Proven ability to manage multiple tasks efficiently while maintaining a high level of accuracy and attention to detail. Strong interpersonal skills foster effective communication with patients and healthcare teams, ensuring a seamless experience for all stakeholders. Committed to enhancing operational efficiency and patient satisfaction through dedicated service and a proactive approach.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
RADNET/BORG AND IDE IMAGING
07.2023 - Current
- Managed all aspects of MRI communication, ensuring seamless information flow and support.
- Implemented and maintained MRI safety standards to ensure patient well-being.
- Reviewed and verified patient charts prior to visits, confirming correctness of information and readiness of necessary paperwork for MRI safety compliance.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Ensured high accuracy in patient data entry, significantly reducing errors and enhancing record reliability.
Medical Secretary/Scheduler
Rochester Regional Health/Sands Constellation Heart Institute
12.2021 - 07.2023
- Making outbound calls for scheduling and physicians, responsible for phone encounters on a daily basis, rescheduling patients as needed, greeting patients in a courteous and professional manner, responsible for check in and check out of ambulatory patients, scheduling appointments, scheduling echocardiograms, nuclear stress tests, MRI’s, CT scans for patients, collecting co-pays, obtaining signatures on appropriate paperwork, verifying insurances and demographic information, fax and copier use, able to work in an extremely fast past environment and extreme pressure on a daily basis.
Patient Access Associate/Registration Specialist
Rochester Regional Health
08.2003 - 12.2021
- Achieved efficient check-in for ambulatory patients while maintaining a courteous and professional atmosphere for patients and families. Streamlined patient registration processes by verifying and updating health insurance information accurately. Secured signatures on necessary paperwork and collected co-pays to enhance operational efficiency. Executed outbound calls for physicians while managing a high volume of calls across multiple phone lines. Coordinated transportation logistics for discharged patients and ensured accurate documentation was scanned into patient charts. Facilitated communication by taking messages for nurses, physicians, and physician assistants promptly. Utilized fax and copier resources effectively while performing under extreme pressure in a fast-paced environment.
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed insurance verification and eligibility checks for seamless patient access.
- Trained new staff on procedures, systems, and best practices in patient access operations.
Call Center Associate
Kelly Services for Johnson and Johnson Company
09.2000 - 12.2003
- Answering multiple phone lines, taking orders for lab products and imputing them into system.
Education
Pre requisites for Nursing
MCC
09-2011
Skills
- Skilled in prioritizing concurrent responsibilities
- Focused in high-stress environments
- Skilled in Microsoft tools
- Understanding of Care Connect functionalities
- Proficient in managing stress effectively
- Adaptability to change
- Systematic arrangement skills
- Independent task management
- Experienced in operating multiple telephone systems
- Supportive team participant
- Reliable time management
- Empathetic support provider
Timeline
Patient Access Representative
RADNET/BORG AND IDE IMAGING
07.2023 - Current
Medical Secretary/Scheduler
Rochester Regional Health/Sands Constellation Heart Institute
12.2021 - 07.2023
Patient Access Associate/Registration Specialist
Rochester Regional Health
08.2003 - 12.2021
Call Center Associate
Kelly Services for Johnson and Johnson Company
09.2000 - 12.2003
Pre requisites for Nursing
MCC